TCSEPP Coordinator (Case Manager): Social Work Research & Public Service - UTK

University of Tennessee • Knoxville, TN

10d • Hybrid

About The Position

The University of Tennessee, Knoxville’s College of Social Work, through the Social Work Office of Research and Public Service (SWORPS), is hiring a Coordinator for the Tennessee Child Support Employment & Parenting Program (TCSEPP). Coordinators serve assigned counties across Tennessee; this position is based in Fayette, Hardeman, and McNairy Counties. The role builds trust and communication between participants and the systems they interact with, and, when appropriate, supports engagement with custodial parents and children. Coordinators connect participants with formal services and informal community supports and conduct outreach and education to help parents and community partners understand and engage with the program.

This is hands-on, relationship-based work involving participant coaching, encouragement, and support in communicating effectively with relevant systems. The position is hybrid and requires travel throughout Fayette, Hardeman, and McNairy Counties, with occasional limited travel outside the area. Applicants must live within one hour of the counties served. This grant-funded position is contingent upon continued grant funding.

Requirements

• Two years of customer/client (case management) experience; candidates without a degree may be considered with two additional years of experience.
• Bachelor’s degree, subject to the stated experience substitution.
• Valid driver’s license, an automobile at their disposal, and a current automobile liability policy with continuous coverage.
• Ability to assess participant needs.
• Ability to develop positive, trusting relationships with participants and provide emotional support.
• Ability to interact positively with partners, including child support staff, courts, and attorneys.
• Ability to promote the program to potential participants, partners, and employers.
• Ability to advocate for participants.
• Ability to work independently and within a team setting.
• Ability to travel to multiple counties to serve participants.
• Flexibility in response to changing project needs.
• Excellent oral communication skills.
• Proficiency with Microsoft Office.
• Experience with data management systems.
• Legally authorized to work in the United States full-time without needing employment-based visa sponsorship now or in the future.
• Must live within one hour of Fayette, Hardeman, and McNairy Counties, Tennessee.
• Ability to meet the hybrid work arrangement and required travel throughout the counties served, including occasional limited travel outside the area.

Nice To Haves

• Experience working with non-custodial parents and/or employment programs.
• Experience collaborating with community groups and/or social service organizations.

Responsibilities

• Determine participant eligibility, assess barriers, and make appropriate referrals.
• Develop individual action plans and provide one-on-one case management, job-readiness assistance, emotional support, and encouragement.
• Maintain accurate records of participant interactions in systems such as TCSES, Apricot, and Excel.
• Monitor participants’ child support eligibility and payments, program involvement and compliance, and employment.
• Develop and maintain partnerships with local agencies to help participants address barriers to employment.
• Attend community interagency meetings to learn about and share available resources and information.
• Participate in partner meetings.
• Provide regular progress updates to Child Support staff and attorneys.
• Maintain a court presence to foster a positive relationship with the Child Support legal system and recruit or enroll potential participants.
• Participate in job and resource fairs.
• Perform fiscal tasks, including One Card reconciliation and receipt uploads and documentation, monthly gift card reconciliation, and travel reports.
• Conduct outreach and education to help parents and community partners understand and engage with the program.
• Connect participants with formal services and informal community supports.
• When appropriate, support healthy communication and engagement with children and custodial parents.

Benefits

• Comprehensive health insurance.
• Retirement options, including employer matching.
• Generous time off, including the week between Christmas and New Year’s.
• Tuition waivers.
• Additional discounts and benefits.
• Access to career development and coaching, continued education, and development and training opportunities.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level