TCD Head of Education

Hard Rock Hotel & Casino Ottawa

2d

About The Position

Reporting to the Sr. Vice President of People and Inclusion, the TCD Head of Education directs the Tribal Career Development (TCD) Program for Seminole Tribe of Florida members. The role develops and implements program strategy, identifies gaps, improves systems and processes, and maintains a robust curriculum using internal and external resources.

The position serves as a liaison among TCD participants, properties, and departments, and supports departments in developing participants. It guides participants’ learning and advancement through education, training, mentoring, and corrective counseling. The role also promotes the program to the Seminole Tribe of Florida community and the public to recruit trainees, and guides departments in providing career mentorship and submitting progress reports.

Work is typically performed in a professional office setting, with occasional work in operating areas where exposure to secondhand smoke and excessive noise may occur. The position requires flexible hours, including evenings, weekends, and holidays when necessary. Candidates must successfully complete a background check and obtain gaming licensure before beginning employment.

Requirements

• Bachelor’s degree in a related field.
• At least 6 years of experience crafting or leading a professional development program.
• Experience with Office 365, PowerPoint, Excel, and Word.
• Dedication to going above and beyond in carrying out position responsibilities.
• Ability to convey excitement and enthusiasm while maintaining a professional demeanor.
• Capacity to maintain flexible hours, including evenings, weekends, and holidays when necessary.
• Proven communication, team-building, and problem-solving skills.
• Self-drive and ability to perform under pressure, manage situations promptly, and work autonomously.

Nice To Haves

• Preference for Seminole Tribe members.

Responsibilities

• Collaborate with the Sr. Vice President of People and Inclusion to develop, plan, and implement a TCD strategy aligned with program and business goals.
• Conduct a needs assessment of the TCD Program to identify gaps in achieving program goals.
• Build or rebuild development systems, processes, and programs to remove obstacles in the TCD Program.
• Build, maintain, and refresh a robust program curriculum using internal and external resources.
• Serve as the liaison between TCD participants, properties, and departments.
• Support operating departments in developing TCD participants.
• Guide TCD participants’ learning and advancement through education, training, mentoring, and corrective counseling.
• Promote the TCD Program to the Seminole Tribe of Florida community and the public through channels such as social media, newspapers, and community meetings to recruit trainees.
• Guide departments in acting as personal mentors and career advisors to community members and submitting progress reports and information.
• Communicate effectively in writing and verbally with all levels of the organization.
• Maintain high standards of ethical business conduct and adhere to Gaming Commission regulations and Seminole Tribe of Florida departmental policies and procedures.
• Notify appropriate management and/or the Ethics Hotline promptly and discreetly about observed illegal acts or internal ethics violations.
• Demonstrate behaviors that reinforce the Company’s stated values.

Benefits

• Comprehensive benefits package intended to support team members’ health, future planning, and work-life balance; benefits may vary with employment status.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior