Taylor House Hospitality Staff, Relief - Flagstaff, AZ

Northern Arizona Healthcare•Flagstaff, AZ

7d•Onsite

About The Position

This is an as-needed relief role providing coverage at Taylor House in Flagstaff, Arizona. The Taylor House Hospitality Staff manages all aspects of Taylor House operations, maintains occupancy and revenue standards, and is responsible for building safety for up to 68 registered guests. The role combines administrative duties, guest services, and housekeeping. It includes screening customers through a security-office-approved public-record search, processing payments and registration paperwork, handling reservations and guest requests, preparing guest rooms, and maintaining the cleanliness and safety of the house. Staff divide cleaning, laundry, and phone coverage responsibilities. On the graveyard shift, staff accept calls, do laundry, clean common areas and windows, assist customers, and refill supplies. Employees must report safety incidents, attend safety training, work safely, comply with applicable regulations and company policies, maintain required certifications when applicable, and complete mandatory and job-specific training. The role requires computer understanding and competence with computers and basic software programs.

Requirements

High school diploma or GED required.
Front-line customer service experience required.
Hospitality experience required.
Housekeeping experience required.
Understanding of computers and competence using computers and basic software programs.

Nice To Haves

Bachelor's degree in a related area or equivalent experience preferred.

Responsibilities

Screen customers through a security-office-approved public-record search and contact management and security about booking concerns.
Process payments and maintain registration paperwork.
Manage lost and found.
Perform photocopying, faxing, and scanning; maintain knowledge of software programs, appraisals, and modules; submit work orders.
Maintain professional rapport with customers and colleagues and set priorities to maintain workflow.
Perform reception and reservation duties; answer phones and respond promptly to customer needs, requests, and concerns.
Listen and respond promptly, reliably, and understandably to customers and coworkers.
Provide tours of the building and rooms.
Complete guest check-in and check-out, including handling guest keys and phones.
Prepare guest rooms before guest check-ins.
Perform touch-point cleaning and daily kitchen cleaning, including cleaning refrigerator drawers, microwaves, and stovetops.
Sweep, vacuum, mop, and shampoo floors and high-traffic areas; clean and stock restrooms; sanitize dishes; disinfect surfaces and appliances; polish furniture and lighting fixtures.
Complete daily laundry, including washing and drying towels, bedspreads, bed and bath linens, and other linen; clean and change linens.
Empty trash twice during the shift, remove garbage and recycling, and remove fingerprints from windows and doors.
Maintain cleanliness in the manager's apartment and throughout the house, including guest rooms and common areas.
Divide room cleaning, laundry, and phone coverage responsibilities equally among staff on duty.
During graveyard shifts, accept calls, complete laundry, clean common areas and windows, assist customers, and refill supplies.
Notify the manager of necessary repairs.
Report safety-related incidents promptly through the Midas/RDE tool, attend safety training, work safely, and monitor the work environment for potential safety issues.
Comply with applicable state and federal regulations, statutes, and company policies; keep required certifications and licenses current when applicable; complete mandatory modules and job-specific training on time.