Taxpayer Services Technician/Taxpayer Services Technician, Senior (Public Service Representative)

Washington County•Government Center, MN

6d•Onsite

About The Position

The Taxpayer Services Division of the Property Records and Taxpayer Services Department is seeking a customer-focused professional who is well-suited to a collaborative, professional environment with periods of busy customer activity and steady workflow. As part of a supportive and dedicated team, you will play an important role in delivering high-quality service to the public. This position is primarily focused on providing in-person service at the customer counter. Responsibilities include assisting customers with a variety of transactions, such as property tax payment collections and the issuance of birth, death, and marriage records. This includes greeting and assisting customers at the service counter, processing mail-in requests, and ensuring accurate and efficient completion of transactions. The ideal candidate enjoys working directly with the public, provides friendly and respectful service, and is comfortable balancing busy customer service periods with time spent completing other important supporting tasks. Strong attention to detail and a commitment to accuracy are essential, along with the ability to remain organized and effective in a public service environment. In addition to counter service responsibilities, this position supports division operations by completing assigned or self-directed tasks during slower periods, demonstrating flexibility, initiative, and a strong team-oriented mindset.

Requirements

High School diploma or equivalent.
Prior experience with customer service, financial reporting, and database management is preferred.
Support and prioritize a welcoming and respectful workplace that fosters diversity and encourages contributions from all individuals.
Provide inclusive and equitable service to all members of the community with dignity and respect.
Demonstrate support for the County’s diversity, equity and inclusion program.
Promotes a culture of continuous quality improvement in the workplace.
Demonstrates knowledge of, or ability to learn, quality/continuous improvement.
Uses a computer, calculator, ten-key machine, copier, bar code machine, ten keypad, telephone, fax machine, mail opener, scanner, microfiche machine, printer, and voter equipment.
Demonstrates knowledge of policies, regulations, statutes, procedures, forms, terminology, and practices associated with supported division.
Uses equipment required in the division of employment.
Responds to both written and oral instructions.
Gathers and analyzes information skillfully.
Demonstrates accuracy and thoroughness.
Considerable knowledge of English, spelling, punctuation and mathematics; ability to make work decisions in accordance with the laws and policies of supported division.
Working ability to make accurate comparisons of verbal and numerical data.
Working ability to solve problems.

Nice To Haves

Experience providing customer service in a public-facing or similar environment involving direct interaction with the public (government experience is helpful but not required)
Experience handling payments or transactions, including receiving payments, issuing receipts, and balancing a cash drawer or daily transactions
Experience performing work requiring accuracy in data entry, transaction processing, or review of information for errors
Experience using computer systems or web-based applications to enter information, process transactions, or retrieve customer records

Responsibilities

Provides customer service; completes financial and legal document research, preparation and processing, and performs general office duties.
Respond to customer inquiries for various legal document related processes and services.
Make referrals to other departments as necessary.
Answer phone call inquiries by providing information or directing calls.
Review and process legal documents, applications, and forms for accuracy and completeness.
Research, analyze and verify records, reports, applications and other documents.
Conduct searches or communicate with representative’s other divisions or government agencies.
Adheres to statutes, laws, and regulations; clarify interpretations of statutes laws, and regulations.
Collects, enters, scans, proofs, edits, corrects and verifies data in computer systems with or without established procedures or computer application.
Processes, sorts, checks for accuracy, and files department materials, i.e., forms, reports, licenses, certificates, deeds, applications, orders, vouchers, documents, legal instruments, or other materials in accordance with established routine and policy.
Process transactions, collect fees and process overpayments.
Collects and records a variety of receipts and disbursements for various funds.
Compiles data and calculates various financial statistical reports.
Prepares memos, correspondence, forms, statistical data, reports; proofs for accuracy and makes corrections.
Processes incoming and outgoing mail.
Prepares, maintains and files records.
Performs other duties as assigned.