Public Services Supervisor

Kitsap Regional Library•Bainbridge Island, WA

8d•$30 - $34•Onsite

About The Position

Kitsap Regional Library seeks a highly motivated and team-orientated individual to provide leadership, supervisory and organization skills at our Bainbridge Island branch in partnership with a Branch Manager. This position is responsible for planning and organizing workflow while supervising circulation and employees to ensure patrons are provided with exceptional customer service. The successful candidate's everyday actions will reflect our core values of service, equity, and curiosity. This position reports to the Bainbridge Island Branch Manager. This location is staffed and operated by Kitsap Regional Library while the building itself is owned and maintained by Bainbridge Public Library, a sixteen-member non-profit board. Bainbridge Island is a highly engaged and active community that enjoys protected green spaces, waterfront activities, a vibrant arts scene, and a top-ranked K-12 school system. To learn more about our mission and strategic goals for the next five years, please see our strategic plan: Thrive Ahead, Kitsap Regional Library's Strategic Direction. GENERAL DESCRIPTION Under general direction, supervises branch circulation and paging functions to ensure efficient and effective operations and attainment of work goals. Typical duties include planning and organizing workflow, including staff scheduling; reviewing and recommending modified or new procedures; monitoring building mechanical systems; monitoring collection of patron accounts; assisting patrons in using library equipment and performing circulation and clerical functions, as necessary. Directly supervises one or more positions within the branch. Work is performed with significant opportunities for exercising independent judgment and initiative.

Requirements

Any combination of education and experience equivalent to high school graduation plus three years of public library experience.
Ability to maintain regular and reliable attendance.
Knowledge of the Integrated Library System (ILS).
Ability to learn and utilize the Dewey Decimal System.
Ability to select, develop and motivate staff and create a positive team environment.
Ability to plan and set priorities.
Ability to develop and implement procedures, prepare reports, and maintain department records as required and to exercise initiative and independent judgment within prescribed policies and procedures.
Ability to establish and effective working relationships with employees and patrons and to resolve problems and diffuse conflict as needed.
Ability to operate standard office equipment, perform required data entry proficiently and utilize computer software and specialized programs.
Ability to communicate effectively, orally and in writing.
Excellent communication skills, customer service abilities, and multitasking are also essential for success in this role.

Nice To Haves

Two years of supervisory experience preferred.

Responsibilities

Maintain department objectives consistent with the Library Director's goals, branch goals and library standards and policies. Implement procedures, systems, and performance standards to achieve approved objectives.
Maintain effective lines of communication within the department and division and with other departments, branches, and divisions. Coordinate with other departments in planning and maintaining efficient workflow among departments, branches, and divisions.
Interview, select and hire new employees for the branch. Establish hours of work as well as direct, plan, assign and determine the manner of work performed. Approve overtime and the use of employee time off. Evaluate employee performance and recommend employees for promotion or pay adjustment. Address employee grievances, recommend discipline and ensure compliance with applicable Federal, State, and local laws and regulations.
Manage the collection of overdue patron accounts at an assigned branch. Coordinate overdue accounts for collection agency action.
Supervise the clearing of paid accounts from library records. Facilitate resolution of unusual, sensitive, or difficult issues regarding overdue accounts or lost/damaged materials.
Address patron complaints regarding library services, facilities and resources or the use of resources. Identify, report or address safety and security issues or refer to appropriate authorities as needed.
In coordination with the on-site manager, may supervise branch operations in the absence of the branch manager.
May work on the reference and/or circulation desks.
May maintain statistics on department productivity and other reports as required.
Assist patrons in using library equipment and services. Troubleshoot equipment problems as needed.
Perform any and all circulation, paging and clerical functions as necessary.
Perform other related duties as assigned.