Taxpayer Services - Revenue Service Specialist 1

State of Iowa•Des Moines - 50319 - Polk County, IA

4d•Onsite

About The Position

The Iowa Department of Revenue’s Alcohol & Tax Operations Division is currently seeking a Revenue Service Specialist 1 to join the Taxpayer Services team. The Operations Division functions as the central hub for both alcohol and tax-related processes and procedures. This division is responsible for administering the transportation and distribution of wholesale alcoholic liquor to more than 2,000 privately-owned retailers across Iowa, ensuring they are delivered on time and in good condition. Additionally, this division manages tax documents, payments and mail, as well as offering invaluable assistance to taxpayers for filing requirements and procedures. This position is within our Taxpayer Services team, fully onsite at the Hoover building in Des Moines, interacting with the public regarding tax questions and various inquiries to the Department.

Requirements

Graduation from an accredited college or university with an associate’s degree in any field.
A total of two years of education and/or full-time experience, where thirty semester hours of accredited college or university course work in any field equals one year of full-time experience in tax, accounting, bookkeeping, auditing, insurance, analysis of financial or business forms and data, or answering technical or tax-related questions.
Current, continuous experience in the state executive branch that includes one year of full-time work in tax, accounting, bookkeeping, auditing, insurance, analysis of financial or business forms and data, or answering technical or tax-related questions.
Applicants must live within the State of Iowa to qualify for this position.

Nice To Haves

Principles and processes for providing customer service and the ability to identify issues and explain various courses of action
Analysis and reporting of financial and tax information
Responding to inquiries and communication via phone, email, and in person
Ability to identify issues and explain various courses of action for resolution
Customer Service - principles and processes for providing customer services, including customer needs assessment, meeting quality standards for services, and evaluating customer satisfaction
Communication and comprehensions skills
Knowledge of business, accounting, and office practices and procedures

Responsibilities

Assist and advise taxpayers in meeting their Iowa tax obligations. This assistance is entry-level, technical, and covers a narrow range of detailed tax information, as well as, certain elements of a wider range of tax types.
Interview taxpayers to determine their tax situation.
Determine the level of technical or system assistance needed and take appropriate steps to resolve issues such as login errors, password resets, and relaying refund/billing amounts, and general tax information.
Consult with taxpayers in the preparation of tax returns by answering simple inquiries and escalating more complex inquiries to a Taxpayer Services Specialist 2 or 3, or to the appropriate Department of Revenue contact.
Provide support to the front desk and walk-in customers.