Bilingual Tax Return Resolution Specialist - Training Provided
About The Position
The Tax Help program at Foundation Communities is seeking a team of enthusiastic, motivated individuals who can help us provide high-quality tax return preparation at our tax sites during the 2027 tax filing season. Tax team members make a tremendous impact in the Austin community while gaining meaningful non-profit experience working for a well-respected organization. Tax Return Resolution Specialists contact taxpayers to resolve electronically transmitted returns that the IRS has rejected, troubleshoot tax return diagnostic issues, and assist in other administrative work. Tax Return Resolution Specialists work either at Prosper Center South (2900 S I-35 Frontage Rd, Austin, TX 78704) or at Prosper Center North (601 W Braker Ln, Austin, TX 78753). Our seasonal jobs offer flexible schedules: full-time and part-time including weekdays, evenings, and weekends.
Requirements
- Strong interpersonal skills
- Prior experience working in a fast-paced environment
- Proficiency with technology and knowledge of computer operations and software
- Written and verbal proficiency in English
Nice To Haves
- Written and verbal proficiently in English and Spanish
Responsibilities
- Assist Transmitting Managers to ensure all returns are transmitted (as applicable) and all rejected returns are resolved correctly, professionally, and in a timely fashion
- Communicate with taxpayers regarding missing or incorrect tax return information and effectively explain any issues that arise in transmitting the return
- Assist in configuring tax preparation software settings for each tax site
- Serve as a point of contact for Site Managers and a resource in resolving software and return-related issues
- File client paperwork and maintain organized records in the Transmitting office
- Effectively use email, scanning software, Google Drive, and other technology in program operations
- Protect client confidentiality
- Complete all specified paid training and tax certifications
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
