Tax Registration Specialist I

PAYLOCITY CORPORATION•Schaumburg, IL

8d•$47,108 - $64,569•Onsite

About The Position

Paylocity is an award-winning provider of cloud-based HR and payroll software solutions, offering the most complete platform for the modern workforce. The company has become one of the fastest-growing HCM software providers worldwide by offering an intuitive, easy-to-use product suite that helps businesses automate and streamline HR and payroll processes, attract and retain talent, and build a strong workplace culture. While traditional HR and payroll providers automate basic HR processes such as payroll and benefits administration, Paylocity goes further by developing tools that HR and businesses need to compete for talent and deliver against the expectations of the modern workforce. We give our employees what they need to succeed, including great benefits and perks! We offer medical, dental, vision, life, disability, and a 401(k) match, as well as perks that support you, your family, and your finances. And if it’s career development you desire, we provide that, too! At Paylocity, people matter most and have always been at the heart of our business. Help our award-winning technology company run effectively as you take on big challenges and find solutions with a position in Operations. Use your problem-solving skills to shape the way others see Paylocity. Launch your career with us! This is a 100% in-office role. Remote or hybrid work is not available for this position. Candidates must be able to work on-site five days per week during designated work hours. Registration is a service that Paylocity offers to its clients for a fee. This service includes registration for state income tax and state unemployment tax codes on behalf of the client.

Requirements

1-3 years of payroll experience preferred
Bachelors Degree
Payroll service bureau experience a plus
Ability to work in a high-volume, fast-paced, yet detailed payroll tax department highly desirable
Employment Tax Knowledge desired
Tax Registration Knowledge desired
Intermediate Excel skill desired
Strong communication skills and problem-solving ability
High Level of Integrity
Proficient in Microsoft Office (MS excel advanced skills)

Responsibilities

Case management for Tax Registration is an involved process that requires strong attention to detail and the ability to answer client’s tax-related questions. This includes launching projects upon receiving a registration order, processing intake form for registration services to commence, contacting clients with clarifying questions related to registration request, responding to inquiries from clients, Sales, Service, Implementation on registration services, making decision as to if we can register the client based on multiple factors related to tax code setup and client’s business situation, managing duplicate requests to avoid causing confusion for clients, Service and Implementation, contacting clients to assist with form when needed, assisting Sales with questions related to registration service, handling escalated requests that arise, conducting follow up on cases opened over a specific amount of time.
Registration with Agencies as part of the Tax Registration process requires the ability to evaluate and fix issues as they arise with each agency. This includes confirming information client has submitted pertaining to wages and dating for registration, contacting clients regarding required officer information, register with agencies requested by following documentation for each agency, updating documentation for each agency should require information change, notifying team when agency changes required information or login information changes, communicating with clients regarding completed registrations, including screenshots, updating systems to reflect instant EIN provided by agency, contacting agencies as needed when problems arise with registration and handling escalations as directed by Team Lead or Manager.