Tax Examining Technician - Compliance Liaison

Internal Revenue Service•Andover, MA

About The Position

The Tax Examining Technician serves in Taxpayer Services, Return Integrity and Compliance Services, within Return Integrity & Compliance, Refundable Credits Examination, or Examination Operations. At the full working level, the incumbent resolves inquiries involving technical or complex procedural issues. The position determines appropriate assignments, acknowledges inquiries, reviews and evaluates customer-provided information, requests clarification when needed, and contacts third parties to verify information as necessary. The technician reviews completed case files for tax computation and procedural accuracy, gives field personnel feedback on work quality, recommends additional training, and reports quality trends to management. The position monitors inventory through conclusion using established and ad-hoc reports and databases, updates internal reporting systems with referral data, and prepares monthly reports for submission through management to Headquarters Staff. The incumbent identifies and anticipates problem areas, error trends, and systemic or procedural issues, and works with analysts and management to develop solutions. The position is associated with Standard Position Description PD95437. Employment is subject to a probationary period where applicable and requires obtaining and using a Government-issued charge card for business-related travel. Alternative work schedules and staggered work hours may be available.

Requirements

For GS-08, one year of specialized experience at a level of difficulty and responsibility equivalent to GS-07 in Federal service.
Specialized experience with relevant tax laws, rules, and regulations, which may include individual and business tax law, collection techniques and enforcement, actions, regulations, practices, tax forms, notices, bills, and other documents used to manage sensitive case problems.
Experience identifying the nature and scope of problems or issues, making appropriate account adjustments, and advising taxpayers of options for meeting tax obligations.
Experience updating and adjusting accounts to resolve taxpayer inquiries.
Current civilian employees must meet the applicable 90-day time-after-competitive-appointment requirement by the announcement closing or cut-off date.
Applicants for positions above GS-05 must meet applicable time-in-grade requirements; one year (52 weeks) at the next lower grade is required.
Obtain and use a Government-issued charge card for business-related travel.
Complete any applicable probationary period.

Responsibilities

Resolve inquiries involving technical and/or complex procedural issues.
Determine the appropriate assignment, acknowledge receipt, review and evaluate customer information, and request clarification or contact third parties for verification when necessary.
Review completed case files for tax computation and procedural accuracy.
Provide field personnel with feedback on the quality of their work; recommend additional training and report quality trends to management.
Monitor inventory through conclusion using established and ad-hoc reports and databases.
Update internal reporting systems with referral data and complete monthly reports for submission through the management chain to Headquarters Staff.
Identify and anticipate problem areas, error trends, and systemic or procedural problems.
Work with analysts and management at appropriate levels to develop solutions.