Lead Tax Examining Technician

Internal Revenue Service•Philadelphia, PA

22h

About The Position

The Lead Tax Examining Technician position is in the Small Business/Self Employed (SBSE) division, Campus Collection, Philadelphia. At the full working level, the role distributes, balances, monitors, and reports on workload in accordance with established workflows or job specialization. The Lead ensures work is equitably distributed among employees and completed on time, reviews work for compliance with established standards, and refers performance-standard issues to a supervisor. The role also maintains current knowledge of procedures, policies, and directives; answers employee questions; and provides classroom and on-the-job instruction. The Lead resolves simple informal complaints, refers other complaints to a supervisor, and reports on employees’ performance, progress, training needs, and disciplinary problems. Administrative duties are performed in the manager’s absence. The standard position description is PD92034.

Requirements

One year of specialized experience at a level of difficulty and responsibility equivalent to GS-07, including experience working with or adjusting individual and/or business accounts and applying tax laws, regulations, practices, tax forms, notices, bills, and related documents.
Experience identifying the nature and scope of taxpayer problems or issues, making appropriate account adjustments, and advising taxpayers of options for meeting tax obligations.
Experience using online systems, research materials, technology, and tools to resolve taxpayer inquiries or issues.
Current civilian employees must meet the time-after-competitive-appointment requirement: at least 90 days of federal civilian service since their latest non-temporary appointment from a competitive referral certificate, by the applicable announcement deadline.
Applicants for positions above GS-05 must meet applicable time-in-grade requirements, including 52 weeks at the next lower grade level.
A person subject to a probationary period must complete the remainder of that period if transferred, promoted, demoted, or reassigned before completing it.
Obtain and use a government-issued charge card for business-related travel.

Responsibilities

Distribute, balance, monitor, and report on workload in accordance with established workflow or job specialization.
Ensure workload is equitably distributed among employees and assigned work is completed on time.
Amend or reject work that does not meet established standards and refer performance-standard issues to a supervisor.
Maintain current knowledge of procedures, policies, and directives, and answer questions.
Provide classroom and on-the-job instruction to employees.
Resolve simple informal complaints and refer other complaints to a supervisor.
Report on employees’ performance, progress, training needs, and disciplinary problems.
Perform administrative duties in the manager’s absence.