Tax Examining Technician - (Seasonal 8-10 Months) - TERM

Internal Revenue Service•Chamblee, GA

About The Position

The Tax Examining Technician performs developmental technical and program support assignments involving IRS electronic products and services. The position applies established procedures, program requirements, and operating instructions to resolve routine customer issues and process program-related work. The technician provides assistance through multiple channels to taxpayers, tax professionals, business partners, and internal customers regarding IRS electronic filing programs and electronic services. The role researches routine inquiries and customer accounts, application records, system information, and processing results to identify routine discrepancies, verify information, and determine appropriate procedural actions. The technician resolves recurring issues using established business rules and refers conflicting information, unusual circumstances, or issues outside established guidelines to higher-graded employees. The role also reviews applications and supporting documentation for completeness and accuracy, verifies required information against program requirements, and documents contacts, research, actions, and case dispositions in IRS systems in accordance with disclosure, security, and records management requirements. This is a seasonal 8–10-month term appointment. The appointment may have potential for conversion to a permanent appointment under the stated requirements. Alternative work schedules and staggered work hours may be available. If a building is closed due to rent management, new hires may be placed in a local commuting location.

Requirements

Meet the GS-05 qualification requirement through one year of specialized experience at a level equivalent to GS-04, four years of post-high-school education in an accredited business, secretarial, or technical school, junior college, college, or university, or an acceptable combination of experience and education.
Specialized experience may include researching and reviewing records, documents, or financial accounts for resolution; resolving technical system and application problems or errors; communicating with customers orally or in writing; following organizational procedures and established guidelines; and using computer systems and software applications.
Meet the minimum age requirement: at least 18 years old, or at least 16 and meeting one of the listed education or vocational-training conditions.
Be a U.S. Citizen or National and provide proof of U.S. citizenship.
Meet Selective Service registration requirements, if applicable.
Provide two forms of identification for Personal Identity Verification; documents must be unexpired originals or certified copies.
Meet probationary or trial-period requirements, including satisfactory evaluation and affirmative certification for continued employment.
Pass applicable suitability requirements, including review of prior IRS conduct where applicable, income tax verification, and fingerprint/criminal history checks; enroll in Continuous Vetting and the FBI Rap Back service.
Foreign education used to meet requirements must be shown to be equivalent to conventional U.S. education.

Responsibilities

Provide multi-channel assistance to taxpayers, tax professionals, business partners, and internal customers about IRS electronic filing programs and electronic services.
Research routine inquiries involving electronic filing, account access, registration, application status, and processing issues using IRS systems, job aids, and procedural guidance.
Research customer accounts, application records, system information, and processing results to identify routine discrepancies, verify information, and determine appropriate procedural actions.
Resolve recurring issues by applying established business rules and refer conflicting information, unusual circumstances, or issues outside established guidelines to higher-graded employees.
Review applications, supporting documentation, and program information for completeness and accuracy.
Verify required information against established program requirements and document findings using applicable IRS systems and procedures.
Document customer contacts, research performed, actions taken, and case dispositions in appropriate systems while complying with disclosure, security, and records management requirements.