Tax Collections Clerk

Onslow County•Jacksonville, NC

2d•Onsite

About The Position

Performs intermediate skilled administrative support work involving the collection and receipting of taxes, licenses, fees and assessments, and related work as apparent or assigned. Work is performed under the close supervision of the Tax Collections Supervisor. Our core values—Resilience, Excellence, Accountability, Customer Service, and Honesty—are the foundation of our work and the standard by which we operate. As a member of our team, you are expected to demonstrate these values in every aspect of your role. This means delivering high-quality work, taking responsibility for your actions, providing exceptional service, and maintaining integrity in all interactions. Your commitment to these principles is essential to fostering a positive workplace culture and ensuring the success of our organization and the community we serve. To perform this job successfully, an individual must be able to perform each essential function satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Requirements

General knowledge of standard office methods and office productivity software (like Microsoft Office applications), techniques and procedures, business English, spelling and arithmetic
Ability to operate standard computers and office equipment, complete data entry, and use a 10-key calculator
Thorough knowledge of tax collection programs, policies and procedures
Ability to make decisions relating to assigned operations in conformance with applicable laws and policies
Ability to establish and maintain effective working relationships with associates and the general public

Nice To Haves

Successful completion of Fundamentals of Property Tax Collection and Property Tax Listing and Assessing within a two-year period.

Responsibilities

Receives, processes and posts tax payments and issues receipts.
Receives, processes and posts delinquent tax payments and issues receipts.
Assists Deputy Tax Collector with delinquent accounts and processing refunds
Assists Deputy Tax Collector with researching and processing garnishments; assists with adjustments.
Research and identify delinquent taxpayers through various programs to assist in the collection of delinquent taxes.
Maintain detailed and confidential records and files.
Types a variety of correspondence, prepares letters and sends out notices.
Creates and/or maintains departmental reports.
Prepares daily cash report; balances cash drawer; prints a variety of reports pertaining to collections.
Greet taxpayers in person or by telephone and assist them with taxes or tax records.
Assists the public with the completion of standardized records and documents.
Receives citizen's inquiries, complaints and service requests and resolves them within the framework of established policies, procedures, laws.
Performs assigned functions as a Disaster Ready Team (DRT) member, if appointed or volunteer.
Performs related tasks as required.