Tax Assistant

Forsyth County•Winston-Salem, NC

2d•Onsite

About The Position

Forsyth County's Tax Administration is looking for a motivated individual for a Tax Assistant. Tax Assistants have the opportunity to provide excellent customer service to the citizens of Forsyth County. The Tax Assistant should be familiar with the N.C. General Statutes regarding the listing, valuation, and taxability of such property and how to process tax records within the tax software system. A Tax Assistant must be able to review and process information monthly resulting in the correct billing of motor vehicles within the state vehicle registration system. Tax Assistants should be able to display good judgment and defend personal property assessments, and process refunds when applicable. The employee should also be able to perform real property ownership transfers, maintain mailing addresses, and process other data related to real property records within the tax system. Cashiering/Cash handling experience is a plus. A Tax Assistant should be familiar with the laws governing tax relief and be able to answer general questions from citizens with minimal assistance. We are currently recruiting for this position, but candidate selected will start after July 1, 2026.

Requirements

Familiarity with the N.C. General Statutes regarding the listing, valuation, and taxability of property.
Graduation from high school or GED plus two years of experience in clerical work, preferably involving public contact.
An equivalent combination of education and experience may be considered for minimum qualification requirements.
A valid Drivers License is required.
Working knowledge of the various functions within the Tax Assessor's Office.
Working knowledge of appropriate office practices and procedures.
Ability to communicate effectively in person and by telephone.
Ability to operate modern office equipment.
Ability to deal with others tactfully and courteously over the telephone and in person.
Ability to gather and give information and instructions regarding departmental policies and procedures.
Ability to type with accuracy at the speed required by the particular position.
Ability to maintain effective working relationships with other employees.
Ability to record and review information.

Nice To Haves

Cashiering/Cash handling experience is a plus.
Familiarity with the laws governing tax relief.

Responsibilities

Reviews various documents, forms and printouts for accuracy and completeness.
Enters relevant information into a computer system; accesses information as needed.
Files listing cards and other documents as required.
Sketch codes residential property record cards.
Edits new property record cards for changes; checks for accuracy.
Prepares and processes tax listing forms for billing purposes.
Posts pertinent information to various records, using reference manuals, and established guidelines and procedures.
Greets and responds to inquiries from the general public regarding real estate records, tax listing, tax values; refers questions to appropriate staff on specialized areas.
Performs related work as required.
Provide excellent customer service to the citizens of Forsyth County.
Process tax records within the tax software system.
Review and process information monthly resulting in the correct billing of motor vehicles within the state vehicle registration system.
Display good judgment and defend personal property assessments.
Process refunds when applicable.
Perform real property ownership transfers.
Maintain mailing addresses.
Process other data related to real property records within the tax system.
Answer general questions from citizens with minimal assistance.