Tasting Room Associate - Beaulieu Vineyards
About The Position
Beaulieu Vineyard is recruiting a full-time Tasting Room Associate to welcome guests and provide an exceptional hospitality experience at the winery. The associate serves as a primary point of contact for guests and is expected to be polite, friendly, energetic, customer-focused, detail-oriented, and passionate about wine. The role combines hosting tastings and tours with sales, guest service, event support, cash register operations, and inventory and merchandising tasks. The associate is expected to stay informed about Beaulieu Vineyard wines and offerings, the local wine industry and hospitality market, and recommendations for guests. The role requires weekend, holiday, and some evening availability, as well as the ability to lift 50 pounds.
Requirements
- Must be 21 years of age.
- Strong customer service skills.
- Passion for wine.
- Sales-focused approach with a hospitality mindset.
- Strong presentation and wine education skills.
- Dynamic communication skills and a positive attitude.
- Professional appearance and interpersonal skills.
- Ability to manage projects through completion.
- Knowledge of wine, food, and the Napa/Sonoma hospitality market.
- Availability to work weekends, holidays, and some evenings.
- Ability to lift 50 pounds.
Responsibilities
- Set up and host wine tastings and tours for guests.
- Sell wine, merchandise, and wine clubs to meet sales goals.
- Work with team members to deliver exceptional guest experiences.
- Provide hospitality that exceeds competitors’ and guests’ expectations.
- Stay current on Beaulieu Vineyard wines and customer offerings.
- Engage with the local wine industry community and stay familiar with the market.
- Stay informed about local hospitality offerings and make recommendations to guests.
- Participate in TWE training programs.
- Strive for WISE triple-score sales and service results.
- Open, close, and operate cash registers.
- Assist with events, private dinners, and other site activities.
- Assist with inventory, restocking, and merchandising.
- Follow site policies and procedures, including those for opening and closing and inventorying merchandise and wine.
- Provide backup support for tastings and tours.
Benefits
- Competitive vacation and sick leave, 12 paid holidays, and a TWE4ME Day.
- Paid parental and caregiver leave.
- Two paid volunteer days each year.
- Hybrid and custom schedule options for certain roles.
- Medical, dental, and vision coverage, free mental health support, and a wellness program.
- 401(k) with company match; regular full- and part-time employees are eligible after 60 days of employment.
- Employee pricing on wines and a product allowance.
- Recognition and rewards.
- Eligibility for an annual bonus and a comprehensive benefits package.
- Eligibility to participate in the Direct-to-Consumer Sales Incentive Plan; incentive pay is variable and not guaranteed.
- Customer-paid tips, which vary and are not guaranteed.
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What This Job Offers
Job Type
Full-time
Education Level
No Education Listed
