Lead Tasting Room Associate- Booker Wines

Constellation Brands•Paso Robles, CA

1d•Onsite

About The Position

The Lead Tasting Room Associate represents Booker Wines and Constellation Brands, serves as a point person for the tasting-room team, and helps ensure service and operating standards are upheld. The role presents and pours wines, educates guests about current vintages, the winery, its wines, and its founder, and leads tours and VIP experiences. The associate also supports wine, event, and tour sales; trains tasting-room associates and support staff; and supervises the floor when managers are absent. The position includes opening and closing preparation, guest and reservation management, communication with other service staff, inventory and merchandise responsibilities, and maintaining clean facilities. Wine, wine-production, and wine-industry knowledge is valuable, and wine- or industry-related experience is required. The employer expects the candidate to learn on the job and provide elevated service to guests.

Requirements

Wine- or industry-related experience is required.
Must be at least 21 years of age.
Must be able to lift up to 50 pounds, such as a case of wine.
Must be able to work in a team.
Must be able to multitask.
Must be able to work weekends and holidays.
Must be friendly and approachable.
Strong customer-service, verbal, and communication skills.
Self-motivated and able to take initiative to complete tasks in a timely manner.
Strong organizational skills and attention to detail.

Nice To Haves

Knowledge of wines, wine production, and the wine industry.
Previous management experience.
Strong organization and problem-solving abilities.
Flexibility and ability to manage constantly changing priorities with enthusiasm.
Commitment to high standards; detail-oriented, coachable, and highly motivated.

Responsibilities

Prepare the tasting room for opening and closing.
Present and pour selected wines for tasting, educate customers, and lead tours.
Share knowledge of the winery, wines, and founder’s story with guests and members.
Operate the POS and WineDirect interface accurately and efficiently.
Promote sales of wine, events, and tours to members.
Represent the company and brand professionally and graciously, maintaining a professional appearance and demeanor.
Educate tasting-room associates and support staff.
Supervise the floor in the absence of managers.
Deliver elevated service and VIP experiences to guests.
Respond to phone calls and emails fluently and promptly.
Communicate with servers, bussers, and hosts.
Maintain cleanliness and tidiness of facilities.
Maintain in-depth knowledge of experiences, the club, and current BKR/MFN information.
Manage inventory, including ordering and receiving wine and non-wine items.
Manage reservations and the floor using Tock.
Order, price, inventory, and organize merchandise.
Calculate and report tips.