Task Force Manager

Landing•Phoenix, AZ

20h•Remote

About The Position

This is a market coverage and operations role. As a Task Force Manager, you will deploy into Landing markets across the US — wherever the business needs you — and step in as the sole operator when a General Manager is on leave. That means owning the full market: member experience, property relationships, housekeeping and maintenance coordination, unit quality, and performance reporting. You will cover operations for one to three weeks at a time, maintain key account relationships, and hand markets back off cleanly when the assignment ends. Travel locations are driven entirely by business need, so being positioned near a major hub is essential to moving quickly when an assignment comes in. If you've run a hotel, a short-term rental portfolio, or a high-volume hospitality operation, you already know what this job feels like. The difference here is that you're stepping into someone else's market and making it run like your own — with no ramp-up time and no room to wait and see. This role is for someone who moves fast, makes decisions under pressure, and builds trust quickly with people they've just met. Candidates based in Phoenix are strongly preferred given proximity to major airports and ease of access to Landing's remote markets.

Requirements

2+ years of background in hotel operations, short-term rental management, or high-volume hospitality — you know how to operate when members don't wait
Experience running a market, property, or operation with real autonomy — not just executing someone else's playbook
Bias for action — when things go sideways, you move toward the problem, not away from it
Strong organizational skills and follow-through — you're managing multiple properties, tickets, and relationships simultaneously across markets you didn't build
Ability to triage under pressure — three things are urgent at once, you know which one to move on first
Comfort with ambiguity and travel — 80% travel is required, and the assignment always comes with surprises
Exceptional communication and interpersonal skills — you build credibility fast with people at all levels

Responsibilities

Full market operations during GM leave — member experience, property relationships, vendor coordination, and maintenance escalations
Member support tickets and communications across all channels
Liaison with property management teams to resolve maintenance requests, address member concerns, and execute new leases
Market KPIs: NPS, CSAT, cleaning quality, and market growth
Unit quality evaluation — ensuring every home meets Landing standards before move-in
Relationships with key property accounts for the duration of each assignment
Market growth: coordination and installation of new Landing homes within assigned markets
Critical preparation and coordination for VIP guest bookings
Smooth handoff coordination with the AGM and Hub Manager at the start and end of every assignment
Auxiliary training responsibilities when not actively on assignment