Task Force Manager

Landing • Chicago, IL

1d • $75,000 - $75,000 • Onsite

About The Position

This is a market coverage and operations role where the Task Force Manager will deploy into various Landing markets across the US to act as the sole operator when a General Manager is on leave. This involves owning the full market operations, including member experience, property relationships, housekeeping and maintenance coordination, unit quality, and performance reporting. The role requires covering operations for one to three weeks at a time, maintaining key account relationships, and ensuring clean handoffs. Travel locations are determined by business needs, necessitating a base near a major hub for quick deployment. The ideal candidate will have experience running a hotel, short-term rental portfolio, or high-volume hospitality operation, and must be able to move fast, make decisions under pressure, and build trust quickly without ramp-up time.

Requirements

• 2+ years of background in hotel operations, short-term rental management, or high-volume hospitality — you know how to operate when members don't wait
• Experience running a market, property, or operation with real autonomy — not just executing someone else's playbook
• Bias for action — when things go sideways, you move toward the problem, not away from it
• Strong organizational skills and follow-through — you're managing multiple properties, tickets, and relationships simultaneously across markets you didn't build
• Ability to triage under pressure — three things are urgent at once, you know which one to move on first
• Comfort with ambiguity and travel — 80% travel is required, and the assignment always comes with surprises
• Exceptional communication and interpersonal skills — you build credibility fast with people at all levels

Nice To Haves

• Candidates based in Chicago are strongly preferred given proximity to major airports and ease of access to Landing's remote markets.

Responsibilities

• Full market operations during GM leave — member experience, property relationships, vendor coordination, and maintenance escalations
• Member support tickets and communications across all channels
• Liaison with property management teams to resolve maintenance requests, address member concerns, and execute new leases
• Market KPIs: NPS, CSAT, cleaning quality, and market growth
• Unit quality evaluation — ensuring every home meets Landing standards before move-in
• Relationships with key property accounts for the duration of each assignment
• Market growth: coordination and installation of new Landing homes within assigned markets
• Critical preparation and coordination for VIP guest bookings
• Smooth handoff coordination with the AGM and Hub Manager at the start and end of every assignment
• Auxiliary training responsibilities when not actively on assignment

Benefits

• Opportunities for upward mobility — our Field Operations management team is built from internal promotions
• Competitive compensation: $75,000 base salary
• Stock options
• Comprehensive benefits - Medical, Dental, Vision, Life and AD&D, Disability, Mental Health, Pet, Commuter, and FSA or HSA
• Retirement support: 401(k) plan + access to ImmediatePay
• Generous paid time off policy to support work-life balance
• Travel perk: $750 USD annually in Landing Stays

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed