Task Force Convention Service Sales Manager

HEI Hotels & Resorts

2d•Hybrid

About The Position

Create the desired conference and meet clients’ needs through active communication, planning, and team leadership. The role will require ad hoc travel to properties with the Catering manager spending multiple days on property (70%), as well as days where the Catering manager will work remotely from a home office (30%).

Requirements

Prior experience in the field of hospitality with specific experience in catering sales is essential.
Minimum of one year within the Hospitality Industry required.
Must have experience at a similar size and quality hotel.
Must possess computer skills, including, but not limited to, use of Microsoft Word, Excel, Delphi, and CITY.
Knowledge of sales skills, revenue management, training, and motivation of peers.
Knowledge of hotel features, benefits, and competing hotels within the market.

Responsibilities

An understanding of both monthly forecasting and the annual budget process.
Understand the importance of raising the meeting planner evaluation scores and implement effective methods to ensure exceeding meeting planner satisfaction.
Optimize room rental charges.
Consistently participate in the re-booking of repeat business by having a track record of long-term client relationships.
Actively participate in industry related organizations (NACE, MPI).
Thorough knowledge of sales techniques including strong closing skills as well as negotiating skills.
Comfortable with hotel site inspections and client presentations.
Excellent creative skills to provide innovative set-ups, menus, and functions for groups.
Ability to generate creative and innovative menus while working closely with Chef on pricing specialty menus.
Work closely with banquet department on operations and event execution, ability to quickly evaluate alternatives and decide on a plan of action.
Provide overall direction, coordination, and ongoing evaluation of operations.
Detailed execution of all banquet event orders generated by the Convention Services Department.
Experience providing Audio/Visual equipment and operating Audio/Visual as a profit center.
Excellent knowledge of computers, specifically Delphi, Word, and Excel.
Monitor group room blocks and pick up, generate detailed resumes for the operating departments.
Ability to work with outside vendors to ensure client satisfaction for all events/groups.
Comply with attendance rules and be available to work on a regular basis.
Perform any other job-related duties as assigned.