Stone Brewing Taproom Crew Lead (Pasadena)
FIRESTONE WALKER INC•Pasadena, CA
•$20 - $20•Onsite
About The Position
Stone Brewing is seeking a Taproom Crew Lead to join their team in Pasadena. This role involves leading crew members, driving sales of beer and merchandise, and ensuring an exceptional fan experience. The Crew Lead will be responsible for addressing customer inquiries and concerns, staying informed about industry trends, maintaining the taproom's appearance, and showcasing its beer selection. Success in this position requires a commitment to service standards and problem-solving.
Requirements
- High School Diploma or GED.
- At least 2 years of supervisory or key holder experience, preferably in a beverage or retail environment
- At least 2 years of related experience and/or training, preferably in a beverage or retail environment.
- Must have cash handling experience, preferably with a POS system.
- Must possess effective public speaking skills.
Nice To Haves
- POS system experience is strongly preferred.
- Cicerone Certified Beer Server or higher preferred.
Responsibilities
- Deliver exceptional fan service to all stakeholders in every interaction.
- Manage opening and closing procedures for the Taproom, including register maintenance and securing the premises.
- Lead the team under management guidance, delegating tasks and coaching on duties, projects, and sales.
- Act as a representative of management, addressing inquiries and concerns from Team Members, fans, and vendors.
- Serve beer, brewed cocktails, and non-alcoholic drinks according to company standards.
- Execute opening and closing duties as per company training.
- Handle deposits and reservations for beer purchases.
- Organize and conduct brewery tours, including public speaking engagements.
- Maintain visual standards by stocking merchandise and beer inventory appropriately.
- Ensure Taproom cleanliness and sanitation, including general cleaning and sanitizing, while adhering to health and safety regulations.
- Other duties, responsibilities and activities may change or be assigned at any time with or without notice.
Benefits
- Team tip pool
- 50% off employee discount on food, beer, and merchandise
- Inclusive company culture that values and develops our employees
- Paid Sick Leave
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
