Transition Assistance Program (TAP) Administrative Assistant

Ho-Chunk•Bellevue, NE

5d•Onsite

About The Position

The TAP Administrative Assistant provides non-personal administrative support to the Military & Family Readiness Center (M&FRC) at Hill Air Force Base, Utah. The primary purpose of this role is to manage TAP data entry, schedule courses for separating or retiring service members, track program completion, and perform front-desk customer service functions. This position requires a basic understanding of military family support programming and the ability to execute mission-essential duties.

Requirements

Proficient in Microsoft Word, Excel, and Outlook to manage correspondence, spreadsheets, and calendars.
Technical ability to navigate and set up virtual classrooms through Microsoft Teams.
Demonstrated ability to produce written products with accurate grammar and spelling following Air Force standards.
Strong oral communication skills are required to convey TAP information clearly.
A basic understanding of military protocol, Air Force/DAF terminology, and the ability to maintain cognizance of military hierarchy and customs.
Excellent customer service skills with the ability to work effectively with a diverse clientele.
High School Diploma or GED equivalent.
A minimum of six months of administrative, scheduling, or data entry experience is required.
Must successfully pass and maintain a favorable federal background investigation, including LEADS checks, to obtain and retain a Common Access Card (CAC).
Completion of initial and refresher mission-essential computer-based training and OPSEC Awareness Training is required to maintain network access.

Nice To Haves

Experience within a military, federal, or equivalent corporate environment is preferred.

Responsibilities

Serve as the primary scheduler for TAP appointments, making 100% contact with service members 18–24 months from separation/retirement and documenting all attempts in the AFFIRST system.
Maintain continuous telephone coverage during standard hours and monitor the TAP organizational inbox, ensuring all inquiries receive a response or status update within one business day.
Manage the lifecycle of TAP workshops in AFFIRST and TAP Events systems, including creating sessions, assigning service members, and distributing email reminders.
Ensure classroom setup at least 30 minutes prior to start times, including staging instructional tools and verifying audiovisual/IT functionality.
Verify student attendance twice daily and record final rosters in AFFIRST within three business days. Notify member leadership of unexcused absences within 60 minutes.
Provide front-desk reception, accurately direct customers, ensure completion of Statements of Understanding (SOU), and manage the issuance and recovery of government computer assets.
In the event of an Emergency Family Assistance Center (EFAC) activation, provide reception support during standard duty hours.
Maintain strict confidentiality of sensitive personal data in accordance with the Privacy Act of 1974 and CUI handling protocols.