Lead TANF/SNAP Career Navigator
About The Position
Provide leadership and direction for all WIOA, SNAP E&T, and TANF case management staff. Provide excellent customer service to internal and external clients. Work with the Manager of Workforce Programs to ensure that staff and program resources are used appropriately and that contractual goals are met. Establish professional working relationships to develop community support. Maintain accurate participant tracking information. Collaborate with Training Coordinator and Business Services Lead to maximize customer work-based learning opportunities. Attend required meetings and communicate issues with staff. Monitor and evaluate program effectiveness; recommend and implement modifications to improve program effectiveness. Travel between all Career Centers as necessary. Assist the Manager of Workforce Programs in creating programmatic policies, procedures, and forms. Assist the Manager of Workforce Programs and Performance Analyst in analyzing performance reports and making necessary improvements to meet goals as negotiated with the State. Assist the Manager of Workforce Programs in reviewing internal monitoring reports conducted by CSCR, train staff, and ensure ongoing compliance. Track, monitor, and routinely review staff performance. Utilize positive communication techniques to resolve issues. Maintain compliance with CSCR policies and procedures including personnel policies. Recommendation of hiring and termination of staff. Maintain current knowledge of state and local guidelines and regulations. Other opportunities as available.
Requirements
- 1-3 years of business, training, teaching or sales experience
- Knowledge and understanding of the Workforce Innovation and Opportunity Act
- Working knowledge of MS Office products
- Should be able to converse with a wide range of professionals and demonstrate a positive professional attitude
- Valid driver’s license
- Florida Workforce Professional Certification Tier I required (must be completed within 30 days of employment)
Nice To Haves
- Bachelor’s degree in business, education, human services, or related area is preferred
- Previous project management experience desired
Responsibilities
- Supervise SNAP E&T and TANF program staff
- Establish professional working relationships to develop community support
- Maintain accurate participant tracking information
- Collaborate with Training Coordinator and Business Services Lead to maximize customer work-based learning opportunities
- Attend required meetings and communicate issues with staff
- Monitor and evaluate program effectiveness; recommend and implement modifications to improve program effectiveness
- Travel between all Career Centers as necessary
- Assist the Manager of Workforce Programs in creating programmatic policies, procedures, and forms
- Assist the Manager of Workforce Programs and Performance Analyst in analyzing performance reports and making necessary improvements to meet goals as negotiated with the State
- Assist the Manager of Workforce Programs in reviewing internal monitoring reports conducted by CSCR, train staff, and ensure ongoing compliance
- Track, monitor, and routinely review staff performance
- Utilize positive communication techniques to resolve issues
- Maintain compliance with CSCR policies and procedures including personnel policies
- Recommendation of hiring and termination of staff
- Maintain current knowledge of state and local guidelines and regulations
Benefits
- Equal opportunity employer
- Celebrate diversity
- Inclusive environment for all employees
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
