TANF/SNAP Career Navigator

EDSI (Educational Data Systems, Inc.)•FL Leon County Career Ctr, FL

1d•$48,000 - $50,000•Hybrid

About The Position

Provide excellent case management and career counseling to SNAP E&T and TANF customers. This role involves assessing customer needs, building professional relationships, monitoring job retention and career progression, and referring customers to appropriate community services. The ideal candidate is dynamic, team-oriented, goal-driven, and passionate about making a difference.

Requirements

Career counseling experience
Ability to prioritize tasks and document visits and contacts
Demonstrated telephone, computer, and written communication skills
Ability to maintain flexibility as needs of contract or contractor require
Proficient in Microsoft Office applications
Valid driver’s license
Florida Workforce Professional Certification Tier I required (must be completed within 30 days of employment)

Nice To Haves

Bachelor’s Degree in Education, Social Work, Human Resources, or a related area preferred

Responsibilities

Provide individualized assessment of work, family, and personal development needs and opportunities.
Build professional one-on-one working relationships with customers to assist in eliminating challenges that are hindrances to obtaining and retaining employment.
Maintain regular contact with customer to monitor job retention, satisfaction, and career progression while addressing emerging needs.
Accurately assess customer needs and refer to appropriate community service or social service agencies when needed.
Encourage customers to participate in and follow through with planned activities as outlined in contract with funding agency.
Oversee customer activities and assist with workshop schedules.
Create solutions to customer attendance problems.
Maintain organized database of customers and keep detailed documentation of all contacts.
Maintain customer files as specified by CSCR.
Provide consistent and comprehensive case management follow-up and retention services, ensuring that post-placement contacts are made as required by specific contract and accommodating customer work schedules.
Document all participant contacts and activities in case progress notes.
Answer questions about program requirements.
Oversee participants’ case management files and ensure contract regulations are adhered to.
Operate in the Career Centers or in the community as needed.
Assist in case note and file audits.
Work closely with Recruiter to prepare customers for Work-Based Learning and unsubsidized employment.
Other opportunities as available.