Career Navigator

Goodwill Industries of Northwest Texas • Lubbock, TX

2h • Onsite

About The Position

This position is focused on helping individuals secure and maintain employment by providing personalized job coaching, comprehensive case management, and direct access to employment-related community resources. The role includes assessing participants’ employment readiness, creating and tracking individualized service plans, and delivering targeted support to overcome barriers to employment. A key responsibility is to actively identify job opportunities, prepare participants for the workforce, and build strong relationships with local employers. The position also includes building partnerships within the community, identifying employment opportunities, and educating employers on how Goodwill can support their workforce needs.

Requirements

• High school diploma or equivalent
• Demonstrate critical thinking skills with the ability to assess participant needs and provide appropriate recommendations.
• Excellent interpersonal and communication skills.
• Genuine, empathetic approach when working with participants.
• Strong time management and organizational abilities.
• Proficient in Microsoft Word and Excel; must pass the NorthStar Assessment.
• Effective problem-solving skills; able to remain calm and professional in challenging situations.
• Ability to travel within the Goodwill territory and comply with company vehicle policies.
• Must have valid Texas driver’s license, proof of liability insurance, and good driving record to qualify for Goodwill’s auto insurance policy.
• Ability to travel and drive inside the Goodwill territory and abide by all procedures pertaining to the use of a company vehicle.
• Regular attendance is a necessary and essential function.

Nice To Haves

• Post-secondary coursework in Psychology, Special Education, Rehabilitation and Counseling Services, Family Studies, Social Work, or related field is preferred.
• Related experience in social work or similar field may be substituted.
• Experience preferred working with individuals who have disabilities or face other barriers to employment
• Bilingual communication skills preferred.

Responsibilities

• Accurately input and update participant data in the case management system within 24 hours of client contact, ensuring all relevant information is recorded and maintaining detailed and timely case notes.
• Conduct individual assessments to identify participant barriers and recommend appropriate services or referrals.
• Complete intake processes and administer assessments for new program participants.
• Develop, document, and regularly update individualized service plans.
• Meet bi-weekly with participants to monitor progress toward service plan goals.
• Plan, schedule, and facilitate employment-related classes and events.
• Assist participants with resume writing, interview preparation, and job search strategies.
• Conduct practice interviews and provide constructive coaching.
• Match participants with suitable employment opportunities based on their skills, interests, and experience.
• Notify qualified candidates of job openings and support communication with employers.
• Follow up with participants and employers to evaluate placement outcomes and provide ongoing support.
• Coordinate services and community referrals to help participants meet case management goals.
• Support participants in their job search efforts and document job placements details in case management system.
• Conduct follow-up calls for a minimum of 90 days after placement.
• Network each month with local employers, educational institutions, and community partners and relay outcomes in weekly staff meetings.
• Organize a Resource Fair and a Job Fair every six months with team members.
• Share participant recommendations with team members and collaborate for effective planning.
• Demonstrate Goodwill’s mission: “Helping people overcome challenges, build skills, find jobs & grow careers.”
• Uphold the Core Four values: “Be Honest, Be on Time, Work Hard, and Be Respectful of Others.”
• Assist at reception and computer bank as needed.
• Complete 12 hours of professional development each year.
• Perform other duties as assigned.

Benefits

• Equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED