Talent Operations Specialist

DRW•Chicago, IL

About The Position

DRW is a diversified trading firm with over 3 decades of experience bringing sophisticated technology and exceptional people together to operate in markets around the world. We value autonomy and the ability to quickly pivot to capture opportunities, so we operate using our own capital and trading at our own risk. Headquartered in Chicago with offices throughout the U.S., Canada, Europe, and Asia, we trade a variety of asset classes including Fixed Income, ETFs, Equities, FX, Commodities and Energy across all major global markets. We have also leveraged our expertise and technology to expand into three non-traditional strategies: real estate, venture capital and cryptoassets. We operate with respect, curiosity and open minds. The people who thrive here share our belief that it’s not just what we do that matters–it's how we do it. DRW is a place of high expectations, integrity, innovation and a willingness to challenge consensus. As a Talent Operations Specialist, you’ll support the day-to-day HR operations globally, delivering an excellent employee experience. This role serves as a key point of contact for employees and partners closely with HR Centers of Excellence (COEs) to resolve a variety of HR-related inquiries. You’ll handle core HR administrative tasks and assist with processes related to benefits, compensation, leaves of absence, employee data changes, offboarding, and more.

Requirements

2+ years of experience in HR operations, HR administration, or generalist-level support.
BA/BS Degree
Advanced MS Excel skills required.
Strong understanding of core HR processes, policies, and compliance requirements.
Excellent communication skills and a customer-service mindset when handling sensitive or complex employee questions.
Experience with HR systems (e.g., Workday); ability to quickly learn new platforms.
Highly organized with strong attention to detail and the ability to prioritize in a fast-paced environment.
Comfortable working with confidential data and maintaining discretion at all times.
Experience supporting benefits and/or leave of absence administration.
Prior experience supporting HR inquiries across multiple locations, business units and jurisdictions.
Willingness to collaborate and assist whenever, wherever needed.

Responsibilities

Serve as the first point of contact for employee HR inquiries, providing timely and accurate guidance on topics such as benefits, leave of absence, employment verifications, policies, and procedures.
Assist with employee onboarding to ensure a positive employee and manager experience.
Support and coordinate HR lifecycle activities including job changes, mobility, relocations, promotions, and terminations.
Assist in presenting new hire orientation sessions to introduce company culture, policies, and processes; present on DRW's benefit programs.
Support in the administration of health and welfare plans, including enrollments, changes and terminations, as well as invoice management and reporting.
Process employee data changes and maintain accurate records in the HR systems ensuring data integrity across all systems.
Partner with COEs (e.g., Benefits, Compensation, Talent Acquisition, Immigration) to support cross-functional HR processes and initiatives.
Provide administrative support on HR processes, including document management, reporting, and compliance tracking.
Assist with employee relocation management to support employees; this includes working with cross-functional teams in communicating changes and impacts. Partner with local HR Ops for seamless transition and positive employee experience.
Support the terminations process on an as needed basis. This includes offboarding logistics, including exit documentation, system access changes, and final pay coordination.
Support ad hoc HR projects and process improvement efforts to drive operational efficiency and consistency.
Provide support with contractor onboarding and offboarding. This includes taking requests as they arise, navigating the appropriate onboarding based on contractor details, ensuring cross-functional teams have information needed to support, and maintaining up to date systems.
Maintain confidentiality and ensure compliance with all applicable employment laws and internal policies.