Talent Engagement Specialist (925658)

Equus•Jersey City, NJ

1d•$25 - $26

About The Position

The Talent Engagement Specialist is an integral member of the operational team, responsible for welcoming clients and managing the reception area, conducting client outreach, and scheduling appointments. The role includes maintaining client information in the database and supporting clients through completion. The specialist also supports management by gathering data and preparing reports, and assists with new participant orientations by assembling required informational materials and packets. Additional responsibilities include handling business phone calls, directing callers to appropriate staff, responding to voicemail messages within 24 hours, scheduling client appointments, and contacting clients who miss appointments. The specialist also manages office communications and identifies process improvements.

Requirements

High school diploma or General Education Diploma (GED) or higher.
1–2 years of clerical experience.
Strong organizational, interpersonal, and communication skills.
Self-motivated and flexible team player.
Able to multitask comfortably.
Able to recognize and solve problems as they arise.
Enjoys connecting with others in person and over the phone.

Responsibilities

Greet clients and manage the reception area.
Conduct client outreach and schedule appointments.
Manage client information in the database and see each client through to completion.
Gather data and generate reports to support management.
Assist with new participant orientations and assemble informational materials or packets.
Answer business phones and direct callers to appropriate staff.
Respond to voicemail messages within 24 hours of receipt.
Reach out to clients who fail to report for appointments.
Manage and direct office communications.
Seek out process improvements.