Grant Talent Engagement Specialist - Dauphin
About The Position
The Front Desk Receptionist is part of the operational team and is responsible for greeting clients, managing the reception area, conducting client outreach, and scheduling appointments. The role manages client information in the database and follows each client through to completion. It also supports management by gathering data and generating reports, and assists with participant orientations and preparing informational materials and packets. The position responds to business phone calls, directs callers to appropriate staff, replies to voicemail messages within 24 hours, schedules client appointments, and contacts clients who miss appointments. It supports individuals in the resource room with basic computer skills and resource navigation, makes appropriate referrals to facility partners, manages office communications, and seeks process improvements.
Requirements
- High school diploma or General Education Diploma, or higher.
- 1–2 years of clerical experience.
- Strong organizational, interpersonal, and communication skills.
- Self-motivated, flexible, and able to work as a team player.
- Driven and comfortable multitasking.
- Able to recognize and solve problems as they arise.
- Enjoy making connections with others in person and over the phone.
Responsibilities
- Greet clients and manage the reception area.
- Conduct client outreach and schedule appointments.
- Manage client information in the database and follow each client through to completion.
- Gather data and generate reports to support management.
- Assist with new participant orientations and assemble informational materials or packets.
- Answer business phones and direct callers to appropriate staff.
- Respond to voicemail messages within 24 hours of receipt.
- Reach out to clients who fail to report for appointments.
- Support individuals in the resource room with basic computer skills and navigating resources.
- Make appropriate referrals to partners within the facility.
- Manage and direct office communications.
- Seek process improvements.
Benefits
- Competitive wages for high performance
- 11 paid holidays
- PTO
- Tuition reimbursement
- Guided professional development plans
- Summer Fridays
- Weekly wellness sessions
- Medical, vision, and dental coverage
- Employer-paid life insurance
- Employer 401(k) contributions
- Employee referral bonus
- Employee assistance programs
- Company picnics and volunteer experiences
- Access to free financial counseling
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
