Talent Coach

Goodwill Industries of Houston•Spring, TX

15d

About The Position

The Talent Coach supports Goodwill Houston associates in receiving services from Workforce Development (WFD), strategic partners, and community resources. The role provides individualized, coordinated support aligned with GWH’s mission, desired outcomes, and each associate’s plan for retention and career growth. As a single point of contact, the Talent Coach may support associates and, when appropriate, their families through life and work coaching, personal and career counseling, work assessments, mediation, resource coordination and advocacy, and case management focused on self-sufficiency. The Talent Coach manages the full Individual Development Plan (IDP) cycle, including assessment, planning, implementation, monitoring, and evaluation of actions addressing accommodation, retention, and career growth. The role promotes GWH programs, connects associates with community resources and training opportunities, documents coaching in electronic case management systems, and intervenes in crises. The position requires travel to multiple locations as needed and includes other duties directed by management to support organizational needs. The role requires professionalism, sound judgment, confidentiality, adaptability, effective collaboration, and compliance with GWH policies, safety procedures, and applicable laws. The work environment includes substantial computer use and the ability to sit, stand, bend, reach, and lift, push, or pull up to 25 pounds.

Requirements

High school diploma or equivalent.
Ability to read, write, and communicate effectively in English to understand safety instructions, standard operating procedures, and workplace communications.
Extensive knowledge of community resources in business, government, nonprofit, and faith-based sectors.
Experience as a facilitator, instructor, or career coach.
Good computer skills, including proficiency in Microsoft Office.
Excellent written and verbal communication skills.
Ability to communicate and interact effectively with a variety of personality types.
Ability to analyze opportunities and problems, identify and evaluate alternatives, and develop effective approaches.
Ability to plan, implement, and evaluate goals, objectives, and work plans.
Reliable transportation.
Legally authorized to work in the United States without sponsorship for current or future employment.
Ability to sit, stand, bend, and reach.
Ability to lift, push, and pull up to 25 pounds.
Able to spend most working hours at a computer.

Nice To Haves

At least one year of experience in case management is preferred.

Responsibilities

Manage the full Individual Development Plan (IDP) cycle: assess, plan, implement, monitor, and evaluate actions addressing associates’ accommodation, retention, and career growth needs.
Build positive, empowering relationships with associates through coaching, motivation, and education.
Promote GWH programs and explain their potential to advance associates’ careers and lives.
Use the evidence-based career navigation model and knowledge of GWH career pathways.
Connect associates with local community resources, programs, education, training, and other services through referrals.
Document coaching interactions in electronic case management systems.
Coordinate with associates and schedule meetings in advance.
Refer associates to external resources, additional training services, or social aids.
Establish rapport with associates and intervene in crises.
Maintain accurate records and confidentiality.
Travel to multiple locations as needed.
Perform other duties as directed by management to support organizational needs.
Demonstrate professionalism, good judgment, a friendly and cooperative attitude, punctuality, and a professional appearance.
Multitask, make quick decisions, adapt to change, and collaborate effectively in a fast-paced, team-oriented environment.
Follow GWH policies and procedures, Loss Prevention and Safety Regulations, Guiding Principles, safety procedures, housekeeping standards, and applicable local, state, and federal laws.
Serve GWH associates in assigned areas.
Help ensure that 85% of associates reach 30-day retention.
Provide wrap-around service referrals to 90% of associates in designated cohorts to help achieve at least one short-term goal identified in the IDP needs assessment.
Complete an effective budget with associates.
Provide rostered associates with referrals for co-enrollment into GWH programs.
Execute WFD projects as assigned.