Talent Coach

Goodwill Industries of Houston•Houston, TX

About The Position

The Talent Coach serves as a trusted advisor and primary point of contact for Goodwill Houston (GWH) associates, providing personalized coaching, support, and resource navigation to enhance the associate experience. As part of the Associate Experience & Culture team, the coach partners with associates to identify goals, address barriers, and connect them with Workforce Development programs, strategic partners, and community resources that support retention, engagement, well-being, and career advancement. The role provides single-point-of-contact support through life and work coaching, career counseling, work assessments, mediation, advocacy, and case management tailored to each associate’s Individual Development Plan (IDP). Through ongoing relationship-building, the Talent Coach supports associates in achieving personal and professional goals and promotes inclusion, growth, and belonging. The coach works with leaders, HR, Workforce Development, and community partners to create a seamless associate experience and support associate success throughout the employment lifecycle.

Requirements

High school diploma or equivalent.
Ability to read, write, and communicate effectively in English to understand safety instructions, standard operating procedures, and workplace communications.
Extensive knowledge of community resources across business, government, nonprofit, and faith-based organizations.
Experience as a facilitator, instructor, or career coach.
Good computer skills, including proficiency in Microsoft Office.
Excellent written and verbal communication skills.
Ability to communicate and interact effectively with a variety of personality types.
Ability to analyze opportunities and problems, evaluate alternatives, and develop effective approaches.
Ability to plan, implement, and evaluate goals, objectives, and work plans.
Reliable transportation.
Legally authorized to work in the United States without current or future employment sponsorship.
Ability to sit, stand, bend, and reach; lift, push, and pull up to 25 pounds; and spend most working hours at a computer.

Nice To Haves

At least one year of case management experience is preferred.

Responsibilities

Manage the full associate Individual Development Plan cycle, including assessing, planning, implementing, monitoring, and evaluating actions addressing accommodation, retention, and career growth needs.
Build positive, empowering relationships with associates through coaching, motivation, and education.
Promote GWH programs and communicate their potential to advance associates’ careers and lives.
Use the evidence-based career navigation model and knowledge of GWH career pathways.
Maintain knowledge of local community resources and programs and refer associates to services that support their continued growth.
Maintain knowledge of educational and training opportunities inside and outside the community.
Document coaching in electronic case management systems.
Coordinate with associates and schedule meetings in advance.
Refer associates to outside resources, training services, and social aids.
Establish rapport with associates and intervene in crises.
Maintain accurate records.
Travel to multiple locations as needed.
Serve associates in assigned areas and work toward the stated retention, referral, and short-term-goal KPIs.
Execute Workforce Development projects as assigned.
Demonstrate professionalism, good judgment, a friendly and cooperative attitude, and the ability to multitask, make timely decisions, adapt, and collaborate in a fast-paced team environment.
Follow GWH policies and procedures, Loss Prevention and Safety Regulations, Guiding Principles, applicable laws, and safety and housekeeping standards.
Maintain punctuality, professional appearance, and confidentiality.
Perform other duties as directed by management to support organizational needs.