Talent and Development Coordinator

Rise Association Management Group•Houston, TX

13h•$60,000 - $70,000•Hybrid

About The Position

RISE Association Management Group is the best-in-class provider of property services for Texas homeowners’ associations. Our core purpose is to be of service to great communities and the people who lead them. We accomplish this through our passionate, kind, and solution-oriented team members who partner with our community leaders to build their vision, together. We specialize in working with communities with unique lifestyle offerings, facility, and infrastructure needs (to include a wide variety of amenities), and service offerings. We’re an EOS™ (Entrepreneurial Operating System) company and our organization is structured to support exceptional outcomes for our community association clients. We’re thought leaders, innovators, and problem solvers. Whatever the issue: we have an expert under this roof who can solve it. We’re a team of financial services professionals, facilities maintenance experts, risk managers, and business managers and we’re looking for the next generation of problem solvers to join us and be a part of our rapid growth. We implement intelligent solutions, exceptional service, and the RISE way so that we can create a vibrant future and quality of life today. We connect community association, financial, and facility expertise with communities who need it. We are problem solvers and business managers who just happen to be in the business of community association management. Together, we’re capable of so much more. Together, we RISE. Our Core Values: Honoring Commitments, Precision, Unquenchable Curiosity, Stewardship, Being a Great Partner, Inspire Others with Your Attitude, Finding A Way, despite any obstacles, Taking Ownership. We are actively seeking a dynamic and driven Talent and Development Coordinator to join our growing team. As a Talent and Development Coordinator with RISE Association Management Group, you'll support the growth and success of our Community Association Managers and staff by coordinating, developing, and delivering training programs that help them lead their clients to success. You will develop training materials and, with the help of our Marketing Manager, produce training videos. This role is accountable to our internal clients to deliver the "RISE Difference" and supports our teams of managers in delivering excellent service. You'll need to be an organized, engaging communicator capable of fostering strong relationships, solving problems creatively, and maintaining a strong culture of service and accountability. This position requires project management and communication skills, along with an interest in learning financials, property management, and community association management fundamentals. This role also requires a "find a way" mentality, a strong work ethic, and the ability to work in a fast-paced environment with many competing priorities.

Requirements

Must share our core values.
Must be reliable.
Must enjoy finding and proposing solutions to problems.
Must thrive in a fast-paced, deadline-driven environment.
Must be willing to self-learn in addition to on-the-job training.
Must be comfortable with ambiguity.
Embraces a culture of discipline and excellence.
Resilience, persistence, and enthusiasm.
Competitive and committed to exceeding expectations.
Strong work ethic and organizational skills.
Must be self-motivated, proactive, detail-oriented, and a team player.
Strong interpersonal skills with the ability to engage and motivate teams.
Proven track record of goal setting, follow-up, and driving results.
Self-starter with the ability to work independently and take initiative.
Highly motivated with a passion for community service and education.
Proficient in digesting complex materials, such as the Texas Property Code, and translating them into easily understandable content.
Experience in teaching, mentoring, or training is highly desirable.
Strong leadership and communication skills.
Familiarity with HOA or community association management is a plus.
General understanding of basic accounting principles.
Strong Excel knowledge; knowledge of other Microsoft Office products (Word, Outlook, PowerPoint, etc.) at a proficient level; strong computer skills.
Professional communication skills (phone, interpersonal, written, verbal, etc.).
A minimum of two years of experience in one or more of the following: Training and Development, Association Management, Project Management, Finance, Or a similar related field
High School Diploma or equivalent experience.

Nice To Haves

Bachelor's Degree from an accredited university preferred.

Responsibilities

Coordinate and implement comprehensive training programs for staff, including orientation for new employees and ongoing professional development for existing staff members.
Collaborate with department heads and senior management to identify training needs and priorities based on organizational goals and objectives.
Design training materials, including presentations, manuals, online courses, and other resources, tailored to the specific roles and responsibilities within the company.
Conduct training sessions both in person and virtually, ensuring that content is engaging, informative, and interactive.
Evaluate the effectiveness of training programs through assessments, surveys, and feedback mechanisms, and make adjustments as needed to improve outcomes.
Coordinate with external training providers, consultants, and industry experts to supplement internal training initiatives and bring in specialized expertise when necessary.
Manage the learning management system (LMS), overseeing course enrollment, tracking employee progress, and generating reports on training metrics.
Foster a culture of continuous learning and growth within the organization, promoting the importance of ongoing education and skill development for individual and collective success.
Assist in the onboarding process for new association staff, providing training and resources to board members and volunteers on their roles, responsibilities, and best practices.
Act as a liaison between the company and industry associations, attending conferences, workshops, and networking events to stay connected with peers and leverage external resources for training purposes.
Monitor compliance with training requirements mandated by regulatory agencies or industry certifications, ensuring that staff members maintain necessary credentials and qualifications.
Build and maintain strong relationships.
Always provide five-star customer service by responding to all calls and messages within a twenty-four (24) hour period.
Support staff training on resident portals, property inspections, financial reporting, leadership, Board and committee relations, and contracts.