Talent Acquisition Operations Specialist

Bank OZK•Little Rock, AR

About The Position

The Talent Acquisition Operations Specialist provides administrative support and coordination to the Talent Acquisition team, helping ensure an efficient recruitment process and a positive experience for candidates and hiring managers. The role works directly with recruiters and business lines across the recruiting lifecycle, from application through background screening and onboarding. It also maintains employment eligibility and licensure documentation, including Form I-9 records and Nationwide Mortgage Licensing System and Registry (NMLS) licenses, throughout employees’ life cycles. The specialist maintains accurate applicant tracking system data and recruitment records; coordinates job postings, candidate offers, background screening, onboarding, and I-9 recertifications; administers NMLS license updates; responds to inquiries; and prepares recruitment reports. The role supports recruitment events and assessment tools, collaborates with HR teams on candidate-experience improvements, and ensures adherence to applicable laws, regulations, and Bank policies. The position also requires maintaining confidentiality, punctuality, and attendance, following Bank procedures, and performing other duties as assigned.

Requirements

High school diploma or equivalent required.
At least 2 years of experience in an administrative role in a professional work environment, including at least 1 year of work experience in a Human Resources function.
At least 1 year of work experience and demonstrated proficiency in Microsoft Office, including Outlook, Word, and Excel.
Knowledge of ATS software and/or other recruitment systems.
Working knowledge of employment laws and regulations related to recruitment, background screening, NMLS, and hiring.
Effective verbal and written communication skills.
Effective interpersonal skills and ability to interact with individuals at all levels of the organization.
Excellent customer service skills.
Strong organization skills and attention to detail, with the ability to manage multiple priorities and tasks and demonstrate urgency.
Analytical, problem-solving, and critical-thinking skills, especially for data analysis, reporting, and process improvement.
Ability to maintain strict confidentiality when handling candidate and employee information.
Computer skills, including Microsoft Office (Word, Excel, PowerPoint, and Outlook) and applicable business systems, including ATS or other recruitment systems.
Ability to operate customary equipment and technology used in a business environment, with or without accommodation.

Nice To Haves

Bachelor’s degree preferred.
Employee onboarding and/or background screening experience preferred.
Proficiency in HR software tools, technology, and scheduling tools preferred.

Responsibilities

Maintain positions in the applicant tracking system, ensuring data accuracy, approved budgetary requirements, compliance, data protection, and record retention.
Coordinate with the Talent Acquisition team and hiring managers to ensure positions are posted accurately and on time.
Assist in organizing and participating in recruitment events, job fairs, and other talent acquisition initiatives.
Prepare and verify candidate offer documentation, obtain appropriate approvals, and ensure documents are completed accurately and timely.
Serve as the primary contact for recruiters and the background screening vendor throughout the screening process.
Follow up on incomplete screening tasks, contact organizations and agencies to verify information, and provide status updates to candidates, recruiters, and hiring managers.
Review candidate background information, identify discrepancies, prepare review packages as needed, and escalate matters for adjudication in accordance with Bank policy and applicable laws.
Organize and maintain background screening records.
Maintain NMLS licenses by registering and deactivating employees, updating employee information, managing annual renewals, and preparing and filing reports.
Facilitate new-hire onboarding, including gathering and processing paperwork while supporting a positive onboarding experience.
Respond promptly to candidate and hiring manager inquiries and communicate clearly throughout recruitment and onboarding.
Generate regular recruitment status reports for the Talent Acquisition team and leadership.
Collaborate with HR teams to identify, develop, and implement strategies to improve the candidate experience.
Assist with assessment-tool software and database management, including employee designations, candidate profiles, organization, and user permissions.
Administer I-9 recertifications, obtain new or updated documentation, and maintain accurate document records.
Ensure compliance with applicable regulations, Bank policies, and federal, state, and local laws.
Promote the Bank’s values, mission, and vision and foster a positive candidate and hiring manager experience.
Maintain good punctuality and attendance, follow Bank policy and procedures, and perform other duties as assigned.