Talent Acquisition Operations Manager

National Church Residences • Dublin, OH

4d • Hybrid

About The Position

The Talent Acquisition Operations Manager provides strategic and operational leadership for the Talent Acquisition function. This role is responsible for developing and executing recruitment strategies to attract, engage, and hire top talent across Healthcare, Housing, and Corporate divisions. The manager leads a team of Talent Acquisition professionals, ensuring exceptional candidate and hiring manager experiences and creating proactive talent pipelines. This position serves as the subject matter expert for talent acquisition operations, recruiting analytics, sourcing strategy, employer branding, workforce planning, and recruitment process optimization. The role oversees end-to-end recruitment, collaborates with business leaders on talent needs and workforce planning, and executes hiring strategies. Additionally, the manager leads recruitment for director and senior director-level corporate positions and other key strategic roles. The position also manages vendor relationships, evaluates innovative solutions, and leads pilot programs to enhance recruiting effectiveness and efficiency. Furthermore, this role is responsible for developing and maintaining Talent Acquisition dashboards, scorecards, service level agreements (SLAs), key performance indicators (KPIs), and reporting to measure team performance and hiring outcomes, using data-driven insights for continuous improvement.

Requirements

• Bachelor's degree in Human Resources, Business Administration, Organizational Leadership, or related field required.
• Seven (7) or more years of progressive Talent Acquisition, Recruiting, Human Resources, or Workforce Planning experience required.
• Three (3) or more years of people leadership experience required.
• Experience recruiting corporate leadership and professional positions required.
• Demonstrated experience developing recruiting metrics, dashboards, scorecards, and workforce analytics required.
• Experience managing Applicant Tracking Systems (ATS), CRM platforms, and Human Capital Management (HCM) systems required.
• Must have excellent communication, comprehension, and interpersonal skills.
• Must have the ability to speak, read, write and understand English, as well as the ability to make self-understood.

Nice To Haves

• Master's degree preferred.
• Professional certifications such as SHRM-CP, SHRM-SCP, PHR, SPHR, AIRS, CIR, or similar recruiting certifications preferred.
• Experience leading enterprise or multi-site recruiting functions preferred.
• Workday preferred.
• Healthcare, senior living, affordable housing, or human services industry experience preferred.
• Advanced proficiency in Microsoft Excel, Power BI, Workday, and other reporting technologies preferred.
• Professional Human Resources or Talent Acquisition certification preferred.

Responsibilities

• Leads, develops, coaches, and mentors a team of Talent Acquisition professionals.
• Establishes performance expectations, goals, development plans, and accountability measures for recruiting team members.
• Creates a high-performing, service-oriented recruiting function that delivers exceptional hiring manager and candidate experiences.
• Partners with HR leadership and business leaders to identify workforce trends, anticipate hiring needs, and align recruiting strategies with organizational priorities.
• Drives consistency and compliance across all recruiting, selection, and onboarding practices.
• Leads full-cycle recruitment across the organization, collaborating with business leaders to forecast talent needs, support workforce planning, and execute effective hiring strategies to attract and select top talent.
• Partners with hiring managers to develop effective recruitment strategies and sourcing plans for critical and hard-to-fill roles.
• Conducts intake meetings, candidate screenings, interviews, assessments, offer negotiations, and hiring recommendations.
• Utilizes proactive sourcing techniques, networking, referrals, social media platforms, professional associations, and industry partnerships to identify and engage qualified candidates.
• Ensures quality-of-hire standards and appropriate candidate selection practices are consistently followed.
• Develops and implements enterprise-wide Talent Acquisition strategies supporting Healthcare, Housing, and Corporate workforce needs.
• Collaborates with leaders to develop workforce plans and succession-focused talent pipelines.
• Identifies emerging talent market trends and recommends recruiting strategies to improve attraction and retention outcomes.
• Oversees employer branding initiatives, recruitment marketing campaigns, and candidate engagement strategies.
• Evaluates and recommends innovative sourcing tools, technologies, and recruitment methodologies.
• Provides leadership and direction to Talent Acquisition Strategists responsible for proactive sourcing and pipeline development.
• Oversees the creation and maintenance of diverse candidate pipelines through academic partnerships, workforce development programs, community organizations, professional associations, and industry networks.
• Develops innovative approaches to engage passive talent and hard-to-reach candidate populations.
• Oversees recruiting workflows, requisition management, interview coordination processes, candidate communications, employment offers, and onboarding transitions.
• Develops, maintains, and continuously improves Talent Acquisition Standard Operating Procedures (SOPs), Service Level Agreements (SLAs), workflows, and best practices.
• Ensures compliance with all applicable employment laws, regulations, and organizational policies.
• Partners with HR Operations and HR Business Partners to improve recruiting effectiveness and operational efficiency.
• Serves as the functional lead for Talent Acquisition systems, reporting tools, applicant tracking systems, and recruitment technologies.
• Develops and maintains Talent Acquisition dashboards, recruiter scorecards, and executive reporting.
• Establishes and monitors leading and lagging recruiting KPIs, including but not limited to: Time-to-fill, Time-to-start, Candidate pipeline health, Offer acceptance rate, Source effectiveness, Hiring manager satisfaction, Candidate experience metrics, Recruiter productivity, Diversity outreach and pipeline metrics, Cost-per-hire, Quality-of-hire, Retention of new hires.
• Provides regular reporting and recommendations to the Vice President of HR Operations and organizational leaders.
• Utilizes recruiting data and workforce analytics to identify opportunities, mitigate risks, and improve hiring outcomes.
• Builds strong relationships with executive leadership, hiring managers, HR Business Partners, and operational leaders.
• Serves as a trusted advisor on talent market conditions, recruitment practices, workforce planning, and talent acquisition strategy.
• Facilitates recruiting-related training and consultation for leadership teams.
• Promotes collaborative partnerships that support organizational growth and business objectives.
• Demonstrates and maintains a positive, professional, and customer-focused approach.
• Leads by example and fosters a collaborative, high-performance team environment.
• Exhibits exceptional judgment, initiative, problem-solving, and decision-making capabilities.
• Maintains confidentiality and discretion in handling sensitive information.
• Utilizes data and analytics to drive business decisions and continuous improvement.
• Promotes innovation and operational excellence throughout the Talent Acquisition function.
• Demonstrates behaviors consistent with the National Church Residences Mission, Vision, Values, and Code of Conduct.
• Performs other duties as assigned.

Benefits

• Consideration for employment without regard to race, color, religion, sex, national origin, ancestry, military status, disability, genetic information and/or any other characteristics protected by applicable law.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior