Talent Acquisition Lead

TaskUs•San Antonio, TX

About The Position

The Talent Acquisition Lead is a leadership role responsible for executing recruitment strategies and delivering high-quality talent to meet business needs. The role leads a team of recruiters through guidance, performance management, and operational oversight, and connects the TA team with leadership to align goals, ensure process compliance, and support stakeholder satisfaction. The Lead oversees recruiter performance and development, recruitment reporting and ramp plans, and quality assurance and compliance activities. The role also works with Operations and Workforce Management on staffing needs, handles stakeholder escalations, supports onboarding and pilot initiatives, and monitors recruitment tools and resources. Success is measured by hiring delivery, audit and process results, team engagement, and stakeholder satisfaction.

Requirements

  • Experience managing a team and working in a recruitment-centered role.
  • Strong analytical skills, including the ability to interpret data and drive action plans.
  • Excellent communication and stakeholder management abilities.
  • Proficiency in recruitment systems such as Workday, TalkPush, and Power BI.
  • Demonstrated ability to coach and develop a high-performing team.

Responsibilities

  • Lead daily team meetings to align recruiters on goals and priorities and identify potential risks.
  • Conduct weekly one-on-ones with recruiters, providing feedback, addressing concerns, and supporting career development.
  • Conduct weekly, monthly, and yearly performance reviews; analyze team results against goals and implement improvement plans.
  • Lead the annual goal-setting process for direct reports and align objectives with organizational targets.
  • Oversee end-of-day Recruiter Reports and Americas Updates, tracking show rates, hires, and rejection reasons.
  • Validate PBI dashboard and reporting accuracy and ensure discrepancies are corrected promptly.
  • Set up and audit ramp plans, ensuring information for upcoming classes is accurate and the team is prepared.
  • Prepare data for and lead Monthly Business Reviews, presenting performance updates, successes, and upcoming focus areas.
  • Conduct interview shadow audits and recording reviews to verify process compliance, candidate profile qualifications, and candidate experience quality.
  • Perform weekly audits of Workday Evergreen requisitions and TalkPush lead flows to ensure timely candidate contact and process integrity.
  • Participate in calibration meetings and gather evidence for PowerUs audits to support adherence to Global Standard Operating Procedures.
  • Resolve issues related to new hires, contracts, and expectations while maintaining positive stakeholder relationships.
  • Participate in weekly Capacity Planning and Staffing Syncs with WFM and Operations to assess risks and commit to hiring needs.
  • Attend Operations feedback syncs and use input on hired candidates to improve the selection process.
  • Lead onboarding and integration of new TA team members.
  • Support and document implementation of new initiatives or pilot programs.
  • Monitor and redistribute Indeed credits and other recruitment tools to optimize their use.

Benefits

  • Medical insurance
  • Dental insurance
  • Vision insurance
  • 401(k) with company match
  • Paid time off, including vacation, sick leave, and holidays
  • Competitive industry salary
  • Comprehensive benefits package
  • Opportunities for internal mobility and professional growth
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