Tailored Care Manager (TCM) - Greenville NC
About The Position
Tailored Care Manager (TCM) - Greenville NC. Help Individuals Navigate Recovery, Stability, and Whole-Person Care. At Pathways to Life, Inc., we believe behavioral healthcare extends beyond therapy appointments and medication management. Many individuals facing serious mental health and substance use challenges also struggle with housing instability, transportation barriers, medical needs, unemployment, food insecurity, and fragmented systems of care. We are seeking compassionate, organized, and motivated professionals to join our team as Tailored Care Managers (TCMs) serving the Greenville area. This role is ideal for individuals passionate about advocacy, behavioral health, crisis prevention, and helping people build long-term stability within their community's.
Requirements
- Bachelor’s degree in a Human Services field from an accredited college or university and a minimum of two (2) years of experience working directly with individuals experiencing mental health disorders, substance use disorders, intellectual/developmental disabilities, traumatic brain injuries, or related high-need populations OR Bachelor’s degree in a non-Human Services field from an accredited college or university and a minimum of four (4) years of experience working directly with individuals experiencing mental health disorders, substance use disorders, intellectual/developmental disabilities, traumatic brain injuries, or related high-need populations
Nice To Haves
- Behavioral health services
- Substance use treatment
- Case management or care coordination
- Community mental health
- Medicaid populations
- Crisis intervention
- ACTT, CST, IIH, or care management programs
- Strong communication and relationship-building skills
- Motivational interviewing
- Crisis intervention and de-escalation
- Documentation and organizational skills
- Time management and multitasking
- Community resource navigation
- Interdisciplinary collaboration
- Understanding of behavioral health and substance use disorders
Responsibilities
- Develop and maintain person-centered care plans
- Coordinate behavioral health services including outpatient therapy, psychiatric care, substance use treatment, MAT services, Peer Support, ACTT, CST, and residential services
- Monitor member engagement and treatment participation
- Identify barriers to treatment and service gaps
- Support transitions following psychiatric hospitalization, detoxification, or residential treatment
- Assist members with accessing Medicaid-covered services
- Help individuals navigate healthcare systems and community resources
- Support applications for benefits, housing resources, transportation, and social services
- Advocate for medically necessary services and continuity of care
- Conduct outreach for members at risk of disengagement or crisis
- Coordinate crisis response services and follow-up care
- Monitor high-risk members to reduce emergency department visits and inpatient admissions
- Participate in discharge planning and post-hospitalization follow-up
- Coordinate communication among providers, family members, hospitals, therapists, psychiatrists, social services agencies, and community supports
- Participate in treatment team meetings, staffing meetings, and interdisciplinary coordination efforts
- Maintain collaborative relationships with internal and external providers
- Complete Medicaid-required documentation and assessments
- Maintain accurate progress notes and care management records
- Track quality measures and care plan updates
- Ensure compliance with NC Medicaid Tailored Care Management requirements
Benefits
- Professional growth opportunities within behavioral health services
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
