Tailored Care Management Supervisor
About The Position
Easterseals PORT Health is seeking a Supervisor to guide their Tailored Care Management team with compassion, clarity, and commitment. This position is based in Wilmington, NC. The role involves leading a dynamic team in delivering whole-person care that empowers individuals to thrive. The organization has been recognized as Raleigh’s Best Nonprofit Organization and Raleigh’s Best Mental Health Services two years in a row. As the Tailored Care Management Supervisor, you will serve as a cornerstone of the care management model, bringing strategic oversight and inspiring leadership to a team that makes a measurable difference every day. Your leadership will ensure that those served not only receive the support they need but feel seen, heard, and empowered to take control of their journey forward.
Requirements
- A Master’s degree in a human services field
- Full or provisional license: LCAS, LMFT, LCSW, LCMHC, or RN (REQUIRED)
- At least 3 years of experience in care management, coordination, or case management
- A valid driver’s license and insurance for work travel
Nice To Haves
- Minimum of one (1) year of supervisory or team lead experience preferred
- Strong communication, crisis de-escalation, and strategic problem-solving skills
Responsibilities
- Champion innovative care for individuals throughout Wilmington and surrounding counties.
- Mentor and support Care Managers to deliver high-quality, person-centered services.
- Drive program excellence through strategic planning, quality improvement, compliance, and fiscal oversight.
- Foster collaboration and creativity while keeping people—clients and staff—at the heart of everything we do.
Benefits
- Competitive annual salary: $63,000–$65,000 based on experience
- Flexible hybrid schedule: Work-from-home + community-based service opportunities
- Supportive hours: Monday–Friday, 8 AM–5 PM, with flexibility for team and client needs
- Generous PTO and holidays
- Medical, Dental, Vision + FSA
- Life & Disability Insurance
- 403(b) Retirement Plan
- Employee Assistance Program & Legal Services
- Professional development & training opportunities, including AHEC
- Student Loan Forgiveness (PSLF) eligible
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What This Job Offers
Job Type
Full-time
Career Level
Manager
