Care Management Supervisor

ICAN Inc•Utica, NY

22h

About The Position

Integrated Community Alternatives Network (ICAN), a Community-based Wraparound provider of Social and Mental Health services with emphasis on treating the client in a family context, is currently seeking innovative and experienced applicants to fill a Care Management Supervisor position in the Adult Health Home program. The Care Management Supervisor oversees all care management staff and all activities related to the development and implementation of individualized plans of care. Adheres to and promotes the philosophy and missions of the company by performing the following duties.

Requirements

BACHELOR'S DEGREE (B. A.) IN HUMAN SERVICES OR MENTAL HEALTH FIELD FROM FOUR-YEAR COLLEGE OR UNIVERSITY; OR TWO TO FOUR YEARS RELATED EXPERIENCE AND/OR TRAINING.

Nice To Haves

SUPERVISORY AND/OR CARE MANAGEMENT EXPERIENCE PREFERRED.

Responsibilities

Responsible for day-to-day oversight of care management staff and their duties.
Reviews all enrollment referrals and assigns cases to care managers.
Organizes workflow and ensures staff have a working understanding of duties and tasks.
Monitors staff productivity and provides guidance and coaching.
Provides supervision, case reviews and completes employee evaluations.
Works with Program Manager and/or Director to create a process for time lines and quality assurance.
Identifies and utilizes both formal and informal community supports and networks.
Participates in community committees as designated by the Program Manager and/or Director.
Ensures adherence to all Department of Health and Health Home guidelines and standards.
Attends agency and Health Home trainings and ensures all staff are up to date on necessary trainings. Supervisor will be HARP trained.
Works collaboratively with Program Manager and/or Director and Outreach Manager to ensure positive communication of program operations.
Works with identified staff trainers to ensure new staff onboarding and training is comprehensive and accurate.