Supervisor, Hospital Care Management

Denver Health•Denver, CO

1d•Onsite

About The Position

We are recruiting for a mission-driven Supervisor, Hospital Care Management to join our team! We're with you for life’s journey. At Denver Health, purpose isn’t just something we believe in—it’s something we live every day, for life’s journey. Our Values Respect | Belonging | Accountability | Transparency Department Hospital Care Mgmt Job Summary Under minimal supervision the Supervisor of Care Management is responsible for providing operational direction, supervision and oversight to inpatient care management teams that perform the functions of utilization review and management, progression of care facilitation and transition of care coordination. Participates in planning, implementing and managing existing and new Care Management programs, policies and procedures. Ensures compliance with all policies and procedures, as well as compliance with all state, federal, regulatory and payor requirements. Directs patient assignments and staff scheduling according to census demands and assists in meeting utilization, financial, quality and patient satisfaction targets by effectively assisting in managing utilization, productivity, personnel and supplies.

Requirements

Master's Degree Required
4-6 years Typically, five or more years of relevant clinical experience with diverse populations in a health care setting including hospital, clinic or home health providing patient education, case management, and/or care coordination.
1-3 years Experience in discharge planning, home health care, community health or managed care
BLS-Basic Life Support (BLS/CPR) - AHA - American Heart Association or American Red Cross Required
LCSW-Licensed Clinical Social Worker - LCSW State Licensing Board Required
Strong program development, leadership and management skills.
Knowledge of care management concepts, principles, strategies, and processes. including tools and techniques for identification, stratification, and management of high-risk clients.
Demonstrated ability for assessment, evaluation and interpretation of medical information, and care planning.
Possess a high level of understanding of community resources, treatment options, funding options and special programs.
Extensive knowledge of the management of acute and chronic conditions.
Ability to operate PC-based software programs including proficiency in Word, Excel and PowerPoint and other computer-based systems.
Possess advanced written and oral communication skills, decision making and problem-solving skills.

Nice To Haves

Two or more year’s supervisory experience preferred.

Responsibilities

Supervises the daily activities of the assigned employees providing guidance and direction as needed
Makes staff assignments to ensure coverage to all areas
Conducts daily rounds to provide support for decision-making and problem solving
Serves as a resource to the healthcare team regarding inpatient care management issues (30%)
Participates in the development, refinement, implementation and administration of Care Management programs, policies, procedures and standard work
Provides daily staff oversight and direction on Care Management processes to ensure compliance with all departmental policies and processes
Coordinates ongoing staff education and training regarding current and new programs and processes (20%)
Monitors and evaluates compliance with performance standards for each key process on a regular basis
Monitors staff activity and productivity
Assists in developing performance reports
Analyzes patterns of variance and implements strategies to improve departmental/staff performance
Provides feedback information to the staff regarding departmental and individual staff performance (10%)
Responsible for effective collaboration with internal and external resources to achieve goals and objectives
Leads productive meetings with interdisciplinary team members (physicians, residents, mid-levels, nursing, other healthcare professionals and external providers, etc.)
Develops and initiates cost saving strategies to achieve decreases in resource utilization and patient throughput
Participate on committees and workgroups to develop collaborative and integrated work processes (10%)
Ensures compliance with state, federal, regulatory and payer requirements
Ensures the application of medical necessity criteria to support appropriate status placement, level of care and transition of care processes
Ensures that payers receive the clinical reviews necessary for admission and continued stay day certification
Implements monitoring plans for the Important Message from Medicare and patient choice and other regulatory and payor requirements (5%)
Provides staff management activities
Participates in the hiring, orienting, training, performance reviews, counseling, disciplining and terminating of employees (5%)
Assists in preparing and maintaining the departmental budget
Ensures confidentiality of patient information by creating and maintaining a secure and trusting environment by not sharing information learned on the job, except when necessary in the performance of the job responsibilities or to improve a patient’s care. (5%)
Sets clear expectations for staff by developing job specific customer service expectations and behaviors for each position supervised; clearly communicates expectations to each employee and establishes the expectations as job requirements and performance appraisal components; delegates responsibility/authority whenever possible. (5%)
Identifies training and staff development needs of employees and ensures appropriate training provided. (5%)
Actively identifies problems and opportunities for improvement; identifies appropriate solution and involves others in the implementation process. (5%)

Benefits

Paid time off starting at 28 days per year, inclusive of vacation, personal/sick, and 7 Holidays
100% paid parental leave up to 6 weeks
Immediate eligibility for retirement plans with employer contribution up to 9.5%
Generous medical, dental, vision plans in addition to employer paid disability and life insurance.
Comprehensive well-being programs including on-site employee fitness center located on Denver Health main campus and nationally recognized RESTORE Center
Free RTD EcoPass (public transportation)
Childcare discount programs & exclusive perks on large brands, travel, and more
Tuition reimbursement & assistance
Education, coaching, and professional development opportunities through the Workforce Development Center (WFDC) that support internal career growth and advancement pathways
Professional clinical advancement program & shared governance
Public Service Loan Forgiveness (PSLF) eligible employer+ free student loan coaching and assistance navigating the PSLF program
National Health Service Corps (NHCS) and Colorado Health Service Corps (CHSC) eligible employer