Tailored Care Extender- Population Health

Mountain Area Health Education Center - MAHEC • Asheville, NC

1d • Hybrid

About The Position

The Tailored Care Management Extender provides comprehensive, person-centered services to patients with complex behavioral/ mental health conditions, substance use disorders, and/or intellectual and developmental disabilities (I/DD). Required care management extender activities include outreach, health promotion, family support, and referrals to necessary resources and supports. The Tailored Care Management Extender will collaborate with Care Managers, MAHEC clinical teams, and community partners. They will report to an assigned Tailored Care Manager Supervisor.

Requirements

• Certified Peer Support Specialist or Community Health Worker
• Competent with virtual (email, Webex, Zoom, Microsoft TEAMS etc.) communication, Electronic Health Record (EHR) systems and Care Management/Coordination systems.
• Valid driver’s license
• Fluency in Spanish preferred
• Ability to make the most appropriate decision in a given situation and then taking the next steps to ensure appropriate and timely completion.
• Conflict resolution skills, critical thinking skills, confidence in your ability to make the right decision in most situations.
• Ability to prioritize your workday appropriately to ensure the most important tasks are completed on time.
• Having the drive to keep yourself abreast and up to date on the new breakthroughs in your area of expertise and communicating them to the rest of the team, as appropriate.
• Keeping up with your licensure and yearly training requirements within your area expertise along with MAHEC’s organizational training.
• Ability to apply the depth of knowledge maintained and gained through this process in real life scenarios as appropriate.
• Showing the ability to meet difficult situations with grace, professionalism, and understanding.
• Showing respect and showing empathy where appropriate with your colleagues, patients, and their family at all times, even when its most difficult to do so.
• Effective listening, being your authentic self, showing responsibility and dependability, and being patient with others.
• Adherence to MAHEC’s founding principles and incorporating them every day.
• Having integrity and accountability, reverence for other cultures and equitable practices, ability to manage change, and displaying a clear understanding of organizational dynamics.
• Having an analytical mind and ability to work autonomously to solve complex problems that may arise.
• The wherewithal to think logically through a difficult problem and come to an appropriate resolution for a given issue.
• Understanding where we are currently and where we want to go and then applying those new ideas to affect positive change.

Nice To Haves

• Experience working in healthcare

Responsibilities

• Perform general outreach, engagement, and follow-up with members
• Assist TCM Care Manager with intake assessments and screenings
• Coordinate services/appointments (e.g., appointment/wellness reminders, arranging transportation)
• Engage in health promotion activities (as defined in the Tailored Care Management Provider Manual) and knowledge sharing
• Share information with the care manager and other members of the care team on the member’s circumstances, including gathering information about the member’s progress toward their goals
• Provide and track referrals and provide information and assistance in obtaining and maintaining community-based resources and social support services
• Participate in case conferences
• Support the care manager in assessing and addressing unmet health-related resource needs

Benefits

• full benefits available
• Total Rewards (pay + benefits) to honor their service, support their health, manage their financial security, build their career, and thrive.
• Employees who meet federal requirements may be eligible to have remaining student loan balances forgiven after 10 years of qualifying payments while working full-time at MAHEC.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed