Tailor Alterations/Seamstress - Full Time

Ziker•Goshen, IN

About The Position

Joe Z Tailoring at Ziker Cleaners is seeking a full-time Tailor/Seamstress to provide garment alterations, fittings, and repairs while delivering exceptional customer service. The role works with a variety of garments, fabrics, and materials and requires careful attention to fit, accuracy, workmanship, and company quality standards. The tailor also advises customers on alteration options and builds positive customer relationships. The position manages a personal fitting and production schedule, tracks garment progress using company scheduling tools, and aims to complete alterations ahead of customer promise dates whenever possible. It also involves maintaining sewing supplies and equipment, keeping the workstation clean, organized, and safe, and continuing to develop tailoring skills and industry knowledge. This is a full-time position of 30–40 hours per week, Monday through Friday, 10:00 AM–6:00 PM. Occasional overtime may be required during peak seasons and will be communicated in advance. The dress code requires company-provided branded shirts and jackets, employee-provided professional pants, shorts, or skirts (no jeans), closed-toe shoes, and a company nametag; non-company outerwear, hats, and sweatshirts are not permitted during work hours. Ziker Cleaners is an Equal Opportunity Employer committed to an inclusive workplace.

Requirements

Ability to operate home and industrial sewing equipment.
Manual dexterity for sewing, fittings, alterations, and repairs.
Ability to stand, sit, bend, stoop, kneel, twist, and move throughout the workday.
Ability to lift and carry up to 20 pounds.
Strong attention to detail.
Excellent customer service skills.
Organization and time-management skills.
Problem-solving ability.
Adaptability and flexibility.
Ability to remain composed in a fast-paced environment.
Positive, team-oriented attitude.
Sales and relationship-building mindset.

Nice To Haves

At least 2 years of sewing, tailoring, alteration, or garment repair experience.
Experience working in a tailoring shop, dry cleaner, apparel retailer, bridal shop, or specialty clothing environment.

Responsibilities

Perform high-quality alterations and repairs on pants, shirts, dresses, jackets, formal wear, casual wear, and other garments.
Work with a variety of fabrics and materials while meeting company quality standards.
Inspect completed garments for accuracy, fit, and workmanship before customer pickup.
Conduct fittings and measurements for scheduled and walk-in customers.
Provide a welcoming, professional, and comfortable customer experience.
Recommend alteration solutions and collaborate with customers to achieve the desired fit.
Manage a personal fitting and production schedule and aim to complete alterations ahead of customer promise dates whenever possible.
Maintain organized records and track garment progress using company scheduling tools.
Meet established productivity and quality expectations.
Greet customers, communicate pricing, timelines, and completion dates, answer questions, and address concerns professionally.
Build long-term customer relationships through outstanding service.
Maintain sewing supplies and notify management when inventory needs replenishing.
Perform routine equipment checks and promptly report maintenance concerns.
Keep workstations clean, organized, and safe.
Stay current on fashion trends, garment fit standards, and alteration techniques, and continue improving tailoring skills and industry knowledge.
Use company point-of-sale and scheduling software effectively.