Tag & Title Clerk
About The Position
AAA Club Alliance is actively hiring for an experienced full-time Tag and Title Clerk. This role is in a dynamic retail environment where every interaction counts. The position offers a base compensation of $18.82 to $24.07 hourly, with potential for incentive pay. The work week is 37.5 hours, with store hours from Monday to Friday, 8 AM to 6 PM, and Saturday, 8 AM to 5 PM. No Sundays are required. Full-Time Retail Associates can accrue up to three weeks of paid time off during their first year. The location for this position is 16045 Shady Grove Rd. Gaithersburg, MD 20877.
Requirements
- Required previous sales and customer service experience, with an ability to drive results and exceed expectations.
- Showcase effective written and oral communication skills, essential for engaging customers and articulating the value of AAA memberships.
- Navigate multiple websites and programs with ease, demonstrating proficiency in computer skills essential for multitasking in a fast-paced retail environment.
- Ability to successfully complete all required training workshops provided for Title Service Agents.
- High school diploma or equivalent required
- Satisfactory pre-employment and post-employment screening results including criminal, drug, and state and/or vendor specific screenings. This may include the ability to obtain necessary Membership license (or others) as required to perform the essential functions of the position.
Nice To Haves
- Previous working knowledge of Motor Vehicle Title system and/or prior experience in tag and title work is preferred.
- Notary Public designation or the ability to successfully obtain and maintain a Notary Public designation with six (6) months of employment.
Responsibilities
- Process driver’s license and vehicle registration applications
- Answer and provide guidance to inquiries pertaining to state specific regulations on driver license and/or vehicle titling and registration applications.
- Consistently up-sell and cross-sell AAA products such as new memberships, credit cards, and insurance referrals.
- Answer incoming overflow calls for Roadside Assistance during peak call volumes, ensuring timely and efficient service delivery.
- Serve as backup by assisting in the functions of Cashiering and IDEMIA services if applicable.
Benefits
- Medical, Dental, and Vision plan options
- Up to 2 weeks Paid parental leave
- 401k plan with company match up to 7%
- 2+ weeks of PTO within your first year
- Paid company holidays
- Company provided volunteer opportunities + 1 volunteer day per year
- Free AAA Membership
- Continual learning reimbursement up to $5,250 per year
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
