Tag & Title Clerk

AAA Club Alliance • Tysons Corner, VA

1d • Onsite

About The Position

Join AAA Club Alliance as an experienced full-time Tag and Title Clerk! This role is in a dynamic retail environment where you will deliver exceptional service and drive sales success. The starting base compensation ranges from $18.82 to $24.07 hourly, with potential for incentive pay of $162.00 - $580.00 per month. This is a 37.5-hour work week with store hours Monday to Friday, 9 AM to 5:30 PM, and Saturday, 9 AM to 1 PM. Full-time associates accrue up to three weeks of paid time off in the first year. The position is located at 8300 Old Courthouse Road Ste. 110 Vienna, VA 22182.

Requirements

• Required previous sales and customer service experience, with an ability to drive results and exceed expectations.
• Showcase effective written and oral communication skills, essential for engaging customers and articulating the value of AAA memberships.
• Navigate multiple websites and programs with ease, demonstrating proficiency in computer skills essential for multitasking in a fast-paced retail environment.
• Ability to successfully complete all required training workshops provided for Title Service Agents.
• High school diploma or equivalent required.
• Satisfactory pre-employment and post-employment screening results including criminal, drug, and state and/or vendor specific screenings.
• This may include the ability to obtain necessary Membership license (or others) as required to perform the essential functions of the position.

Nice To Haves

• Previous working knowledge of Motor Vehicle Title system and/or prior experience in tag and title work is preferred.
• Notary Public designation or the ability to successfully obtain and maintain a Notary Public designation with six (6) months of employment.

Responsibilities

• Process driver’s license and vehicle registration applications.
• Answer and provide guidance to inquiries pertaining to state specific regulations on driver license and/or vehicle titling and registration applications.
• Consistently up-sell and cross-sell AAA products such as new memberships, credit cards, and insurance referrals.
• Answer incoming overflow calls for Roadside Assistance during peak call volumes, ensuring timely and efficient service delivery.
• Serve as backup by assisting in the functions of Cashiering and IDEMIA services if applicable.

Benefits

• 401k plan with company match up to 7%
• PTO accrued each pay period
• Paid company holidays
• Company provided volunteer opportunities
• Free AAA Membership
• Continual learning reimbursement
• Up to three weeks of paid time off during your first year (for full-time associates)

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED