Table Games Supervisor

Jamul Casino • Jamul, CA

6d • Onsite

About The Position

This role is responsible for providing guidance and daily supervision to staff in the Table Games department. The supervisor supports and administers operational goals, monitors performance and profit objectives, and ensures efficient operations and table games protection during their assigned shift. They will monitor chip and cash transactions, ensure proper payouts, and account for chips on assigned games, including making fills and credits as needed. A key aspect of this role is ensuring compliance with all regulatory requirements within the area of responsibility and reporting potential issues to management. The supervisor must also maintain strict confidentiality in all departmental and company matters.

Requirements

• Must be at least 21 years of age.
• High school diploma or GED required.
• Six months to one year experience in Table Games or equivalent combination of education and experience.
• Excellent skills in both written and oral communication.
• Proficient in Microsoft applications (Excel, Word) and knowledge of Table Games operating systems.
• Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals.
• Ability to compute rate, ratio, and percent and to draw and interpret bar graphs.
• Ability to interact with guests, staff and colleagues and resolve problems and conflicts in a diplomatic and tactful manner.
• Ability to earn and maintain Tips certification.
• Must be able to qualify for licenses and permits required by federal, state, and local regulations.
• Must obtain a First Aid/AED certification.
• Must successfully complete C.A.R.E or TIPS training.

Nice To Haves

• Read and interpret documents in English, such as safety rules, operating and maintenance instructions and procedure manuals.
• Read and communicate verbally in English.
• Written communication skills in English may also be required.
• Apply commonsense understanding to conduct instructions furnished in written, oral, or diagram form.
• Deal with problems involving several concrete variables in standardized situations.

Responsibilities

• Provide friendly, fast, and helpful guest service to all guests and team members.
• Provide guidance and daily supervision to staff in the department.
• Support and administer operational goals and monitor achievements of performance and profit objectives.
• Adhere to scheduling and coordinate with manager any scheduling concerns, with attention to guest satisfaction.
• Support compliance to departmental budgets.
• Enthusiastically support, actively promote, and demonstrate superior guest service in accordance with department and company standards and programs.
• Ensure guest service standards are followed by all team members and address issues as they arise.
• Ensure efficient operations table games protection during assigned shift.
• Monitor chips and cash transaction between dealers and guests and ensure that proper payout amounts are paid to guests, in accordance with established procedures.
• Account for chips on assigned games, including making fills and credits as needed.
• Ensure compliance with all regulatory compliance within area of responsibility and report potential issues to management.
• Maintain strict confidentiality in all departmental and company matters.
• Manage work procedures and expedite workflow.
• Provide coaching and counseling to team members.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED