Supervisor Table Games

Rivers Casino Careers•Schenectady, NY

2d•Onsite

About The Position

Supervises table games dealers to maintain the integrity of assigned games and personnel. This role involves monitoring and supervising all assigned gaming areas, opening and closing tables, inspecting card decks, tracking player activity, and ensuring the security of games, monies, and personnel. The supervisor is responsible for investigating and resolving guest complaints, maintaining security, and making rational decisions under pressure. They must remain alert to unusual activity and take appropriate action. The role also involves monitoring business volume, adjusting game spreads and table limits, and extending complimentary services according to policy. Ensuring compliance with all regulatory controls, including state and federal laws and New York State Gaming Commission regulations, is crucial. Additionally, the supervisor is responsible for hiring, training, managing staff, interviewing candidates, participating in evaluations, handling team member issues professionally, coaching team members, and enforcing company policies and procedures.

Requirements

Must be 21 years of age or older
High school diploma or equivalent
Two or more years of related experience
Minimum of one year multi game dealing experience
Knowledge of Table Games math, procedures, game protection and training requirements
Knowledge of a minimum of two Table Games, ie: Blackjack, Craps, Roulette as well as specialty games
Must have strong leadership skills with a clear focus on guest service and team member relations as a priority
Ability to read and comprehend simple instructions, short correspondence, and memos
Ability to write simple correspondence
Ability to effectively present information in one-on-one and small group situations to staff or customers and other employees of the organization
Ability to apply common sense understanding to carry out detailed but uninvolved written or oral instructions
Ability to deal with problems involving a few concrete variables in standardized situations
Must possess excellent customer relations and communication skills
Ability to obtain and maintain all necessary licensing

Responsibilities

Monitors and supervises all assigned gaming areas
Opens and closes Table Games in assigned area verifying count as provided by the dealer
Inspects card decks prior to play
Tracks and records player buy-ins, wins, losses and bet amounts
Monitors bets and payouts and corrects as needed
Supervises player tracking process
Initiates and verifies fills to tables
Investigates and resolves guest complaints or concerns in accordance with standard procedures
Maintains security of all games, monies and personnel
Must respond calmly and makes rational decisions when handling guest demands
Remains alert to any unusual or questionable activity by team members and guests and takes appropriate action to correct the situation within established policies and procedures
Monitors the volume and quality of gaming business and adjust game spread and table limits as appropriate within established policy
Discretionary ability to extend complimentary services in accordance with the approved comp matrix
Ensures compliance with all regulatory controls both internal and external including but not limited to the state and federal laws and the New York State Gaming Commission regulations
Hires, trains and manages staff in accordance with organizational and approved departmental standards, policies and programs
Interviews experience and Dealer School candidates for employment
Participates in preparing and delivering written evaluation
Handles team member issues with professionalism and confidentiality
Coaches team members for success while they are dealing on and off a game
Responsible for enforcing policies and procedures of the company (including discipline process)
Performs all other duties as assigned