Table Games Supervisor

Caesars Entertainment • Chandler, OK

6d • Onsite

About The Position

Responsible for the operations of table games on an assigned shift. Displays a working knowledge of all table games, house rules, counting methods and procedures covering each. Assures that all coin and check racks are always filled. Settles disputes that arise from guests in the Table Games area, referring to those that are very difficult to the Casino Operations Assistant Manager, Casino Operations Manager, or the Director of Casino Operations. Assures guest development by 1) interacting with guests, 2) modeling interactive skills with guests and fellow employees and 3) making Comp decisions. Remains alert to any unusual or questionable activities being displayed by any Table Games employee or gaming guest and reports any situations to assigned superior. Observes problems or differences between Table Games employees and gaming guests and aids if necessary. Recommends change in department including hiring, promotion, demotion and termination; recommends wage and salary changes for personnel within established limits. Counsels, guides, coaches assigned personnel in the proper performance of their duties. Prepares and coordinates the periodical performance review of assigned personnel. Make or recommend promotions Provides for safety and security Handling employees' complaints or grievances Recommends disciplinary action or disciplines employees Plans work Supervise and monitors’ work Monitors legal compliance with federal, state, and gaming laws. All team members will follow the Everyone Greets Everyone (EGE) policy. It is the expectation that every team member, front or back of house, should proactively seek out opportunities to greet guests and their fellow team members daily. EGE policy states teams members should: acknowledge guests and fellow team members within 10 feet; initiate friendly verbal greeting within 5 feet; keep your head up, look around (“head on a swivel”); look for opportunities to greet guests and others; please remember that when you are on the floor, you are “on stage”. Team members will participate in all mandatory meetings and pre-shift BUZZ sessions. Must be able to get along with co-workers and work as a team. Ability to read, write, speak and understand English. Must be able to respond to visual and aural cues. Must present a well-groomed, professional appearance. Meets the attendance guidelines of the job and comply with all state, federal and regulatory policies and procedures. Must be able to work a varied schedule including holidays, nights and weekends as needed. Must be able to work a reasonable amount of overtime when required. Perform other duties as assigned.

Requirements

• High school graduate or equivalent required
• Three years' casino experience required, preferably in pit operation
• Must possess excellent customer relations, leadership and communication skills
• Must be able to read, write, speak and understand English
• Must be willing to work any day of the week and any shift
• Must be able to get along with co-workers and work as a team
• Must present a well-groomed appearance
• Ability to read, write, speak and understand English
• Ability to respond to visual and aural cues
• Ability to work inside and continuously maneuver in and around assigned table in the Pit department during entire shift, with regular interval breaks
• Ability to lift up to 40 pounds
• Ability to bend, reach, kneel, twist and grip items
• Ability to walk and be on your feet for long periods of time
• Ability to respond calmly and handle many customers’ demands in a fast pace environment
• Ability to memorize game rules and procedures
• Ability to quickly and accurately perform mathematical computations when determining winners and losers and collecting and paying out bets
• Possess good manual dexterity for quick and accurate handling of chips, cards and money
• Excellent vision (including peripheral) to protect the games
• Ability to read, verify and sign appropriate documents relating to the game in a small area
• Ability to tolerate areas containing secondhand smoke, high noise levels, bright lights and dust

Nice To Haves

• Knowledge of casino rules, regulations and procedures pertinent to Pit operations is preferred

Responsibilities

• Operations of table games on an assigned shift
• Assuring all coin and check racks are always filled
• Settling disputes that arise from guests
• Guest development through interaction and modeling skills
• Making Comp decisions
• Remaining alert to unusual or questionable activities by employees or guests
• Observing and aiding in problems or differences between employees and guests
• Recommending changes in the department (hiring, promotion, demotion, termination)
• Recommending wage and salary changes
• Counseling, guiding, and coaching assigned personnel
• Preparing and coordinating periodical performance reviews
• Making or recommending promotions
• Providing for safety and security
• Handling employees' complaints or grievances
• Recommending disciplinary action or disciplining employees
• Planning work
• Supervising and monitoring work
• Monitoring legal compliance with federal, state, and gaming laws
• Participating in all mandatory meetings and pre-shift BUZZ sessions
• Performing other duties as assigned

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED