Table Games Supervisor

Jamul•Jamul, CA

5d•Onsite

About The Position

Provide friendly, fast, and helpful guest service to all guests and team members. Responsible for providing guidance and daily supervision to staff in the department. Supports and administers operational goals and monitors achievements of performance and profit objectives. Adheres to scheduling and coordinates with manager any scheduling concerns, with attention to guest satisfaction. Responsible for supporting compliance to departmental budgets. Enthusiastically supports, actively promotes, and demonstrates superior guest service in accordance with department and company standards and programs. Ensures guest service standards are followed by all team members and addresses issues as they arise. Ensures efficient operations table games protection during assigned shift. Monitors chips and cash transaction between dealers and guests and ensures that proper payout amounts are paid to s, in accordance with established procedures. Accounts for chips on assigned games. This includes making fills and credits as needed. Responsible for ensuring the compliance with all regulatory compliance within area of responsibility and reporting potential issues to management. Maintains strict confidentiality in all departmental and company matters.

Requirements

Must be at least 21 years of age.
High school diploma or GED required.
Six months to one year experience in Table Games or equivalent combination of education and experience.
Excellent skills in both written and oral communication.
Proficient in Microsoft applications (Excel, Word) and have knowledge of Table Games operating systems.
Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals.
Ability to compute rate, ratio, and percent and to draw and interpret bar graphs.
Ability to interact with guests, staff and colleagues and resolve problems and conflicts in a diplomatic and tactful manner.
Ability to earn and maintain Tips certification.
Ability to read and interpret documents in English, such as safety rules, operating and maintenance instructions and procedure manuals.
Ability to read and communicate verbally in English.
Team member must be able to qualify for licenses and permits required by federal, state, and local regulations.
Must obtain a First Aid/AED certification.
Must successfully complete C.A.R.E or TIPS training.

Nice To Haves

Written communication skills in English may also be required.

Responsibilities

Provide friendly, fast, and helpful guest service to all guests and team members.
Provide guidance and daily supervision to staff in the department.
Support and administer operational goals and monitor achievements of performance and profit objectives.
Adhere to scheduling and coordinate with manager any scheduling concerns, with attention to guest satisfaction.
Support compliance to departmental budgets.
Enthusiastically support, actively promote, and demonstrate superior guest service in accordance with department and company standards and programs.
Ensure guest service standards are followed by all team members and address issues as they arise.
Ensure efficient operations table games protection during assigned shift.
Monitor chips and cash transaction between dealers and guests and ensure that proper payout amounts are paid to s, in accordance with established procedures.
Account for chips on assigned games, including making fills and credits as needed.
Ensure compliance with all regulatory compliance within area of responsibility and report potential issues to management.
Maintain strict confidentiality in all departmental and company matters.
Manage work procedures and expedite workflow.
Provide coaching and counseling to team members.