Table Games Supervisor

Rivers Casino Careers•Portsmouth, VA

1d•Onsite

About The Position

Supervises table games dealers to maintain the integrity of assigned games and personnel. Available Shift: Swing shift. This role involves monitoring and supervising all assigned gaming areas, opening and closing table games, inspecting card decks, tracking player activity, and ensuring compliance with all regulatory controls. The supervisor will also be responsible for hiring, training, and managing staff, as well as resolving guest complaints and investigating any unusual activity.

Requirements

Must be 21 years of age or older.
High school diploma or equivalent.
Two or more years related experience.
Minimum of one year multi game dealing experience.
Knowledge of table games math, procedures, game protection and training requirements.
Knowledge of a minimum of two table games, ie: blackjack, craps, roulette as well as specialty games.
Excellent verbal and written communication skills.
Excellent organizational skills, with particular attention to quality and detail.
Excellent interpersonal and communication skills and the ability to work effectively with all levels of the organization.
Ability to read and comprehend simple instructions, short correspondence, and memos.
Ability to write simple correspondence.
Ability to effectively present information in one-on-one and small group situations to staff or customers and other employees of the organization.
Ability to apply common sense understanding to carry out detailed but uninvolved written or oral instructions.
Ability to deal with problems involving a few concrete variables in standardized situations.
Must have strong leadership skills with a clear focus on guest service and Team Member relations as a priority.
Able to work with others while maintaining a positive and professional demeanor.
Must possess excellent customer relations and communication skills.
Gaming license/registration as required by the Virginia Lottery.

Nice To Haves

Available to work weekends, holidays and specific property events.

Responsibilities

Monitors and supervises all assigned gaming areas.
Opens and closes table games in assigned area verifying count as provided by the dealer.
Inspects card decks prior to play.
Tracks and records player buy-ins, wins, losses and bet amounts.
Monitors bets and payouts and corrects as needed.
Supervises player tracking process.
Initiates and verifies fills to tables.
Investigates and resolves guest complaints or concerns in accordance with standard procedures.
Maintains security of all games.
Responds calmly and makes rational decisions when handling guest issues.
Remains alert to any unusual or questionable activity by team members and guests and takes appropriate action to correct the situation within established policies and procedures.
Monitors the volume and quality of gaming business and adjust game spread and table limits as appropriate within established policy.
Discretionary ability to extend complimentary services in accordance with the approved comp matrix.
Ensures compliance with all regulatory controls both internal and external including but not limited to the state and federal laws and the Virginia Lottery Board.
Hires, trains and manages staff in accordance with organizational and approved departmental standards, policies and programs.
Performs all other duties as assigned.