Table Games Floor Supervisor (Tribal & Internal Candidates Only)

Snoqualmie Casino & Hotel•Snoqualmie, WA

2d•$77,837 - $85,621•Onsite

About The Position

The Table Games Floor Supervisor is responsible for ensuring the integrity of assigned games and enforcing all table games policies and procedures. This role also focuses on promoting positive team member and guest relations. The position requires a strong understanding of game protection, regulatory compliance, and excellent guest service skills. The supervisor will oversee dealers, manage table inventory, and ensure accurate guest rating. This is an on-site role located in Snoqualmie, WA.

Requirements

High School Diploma / GED; Recognized Equivalent of a High School Diploma (RED) or Foreign High School Diploma (FHD).
Nine (9) months experience as a dual-rate dealer at Snoqualmie Casino & Hotel.
Must be a seasoned Dealer and may be required to audition on all table games including Craps, Roulette, Baccarat, Pai Gow, Blackjack, and novelty games.
Must obtain and maintain a Gaming License from the Snoqualmie Gaming Commission.
Pre-employment drug testing is required for all positions. The use of marijuana will not disqualify an applicant for positions in any department other than Transportation (Valet, Driver I). DOT panel testing is required for the Driver position.

Nice To Haves

One (1) year of experience leading others in a supervisory or lead role preferred.
Snoqualmie Casino & Hotel exercises Snoqualmie Tribal Member/Native American preference in hiring, in compliance with the Snoqualmie Tribal Employment Rights Ordinance (TERO).

Responsibilities

Consistently enforce all regulatory, departmental, and company policies and procedures to support safe operations, internal controls, and an exceptional guest experience.
Maintain working knowledge of Microsoft Office, Player Tracking systems, and HR-related applications to ensure accurate documentation, communication, and operational reporting.
Monitor play activity and ensure guest ratings are entered accurately and consistently, supporting service recovery, host communications, and player reinvestment practices.
Ensure full compliance with Title 31 and the Bank Secrecy Act by following required procedures, maintaining appropriate awareness, and escalating reportable activity per established protocols.
Verify, track, and maintain accurate table inventory records (chips, cards, fills/credits, and related documentation) in accordance with internal controls and department standards.
Routinely observe and evaluate dealers to confirm adherence to procedures, game protection standards, pace of play expectations, and overall performance requirements.
Actively promote, model, and reinforce superior guest service in alignment with departmental and company service standards, programs, and expectations.
Maintain game integrity and protect company assets by monitoring for errors, disputes, and suspicious activity, while assisting guests with rules, procedures, and game-related questions as needed.
Utilize the established chain of command to communicate operational concerns, compliance risks, and information that may impact department performance or company goals.
Perform other duties as assigned, including providing coverage and support in Pit Supervisor or Shift Supervisor capacities as needed.

Benefits

100% employer-paid medical, dental, vision, and prescription coverage
Competitive family rates starting after 60 days
401(k)
Employer-paid life insurance
Long-term disability
Accrue 21 days of PTO in your first year, growing to 33 days after five (5) years
Option to cash out PTO twice annually
Free meals
Free parking
Paid breaks
40c/gallon gas discount
Exciting giveaways like concert and sports tickets
Tuition reimbursement
Certification programs
Employee Assistance Program