Table Games Floor Supervisor

Diamond Jo Casino DubuqueDubuque, IA
Onsite

About The Position

Manage, direct, evaluate, and monitor the Table Games department operations to ensure adherence to gaming regulations and company policies and procedures, maximize guest satisfaction and returns, and ensure the protection of company assets. Review and analyze operational procedures and practices and marketing strategies to effect maximum business and revenue related to Table Games operations. Review and analyze Table Games financial activity reports. Maintain knowledge of and ensure compliance with all gaming regulations and laws. Prepare and/or review Table Games forecast and budgets. Administer and monitor established gaming and credit policies and procedures.

Requirements

  • Must be at least 21 years of age.
  • Must have thorough knowledge of all casino games, rules, procedures, and regulations.
  • Must have excellent customer service and communication skills.
  • Must be able to obtain/maintain any necessary licenses and/or certifications.

Nice To Haves

  • Minimum of three (3) years of experience in casino management preferred.

Responsibilities

  • Manage, direct, evaluate, and monitor the Table Games department operations to ensure adherence to gaming regulations and company policies and procedures, maximize guest satisfaction and returns, and ensure the protection of company assets.
  • Monitor and approve personnel-related decisions such as hiring, discharging, performance evaluations, promotions, and the like.
  • Review and analyze operational procedures and practices and marketing strategies to effect maximum business and revenue related to Table Games operations.
  • Review and analyze Table Games financial activity reports.
  • Perform and/or oversee personnel-related matters including but not limited to interviewing, hiring, scheduling, coaching, counseling, evaluating, promoting and discharging.
  • Maintain knowledge of and ensure compliance with all gaming regulations and laws.
  • Prepare and/or review Table Games forecast and budgets.
  • Administer and monitor established gaming and credit policies and procedures.
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