Table Games Floor Supervisor

Little River Casino Resort•Eastlake, MI

3d•$22 - $34•Onsite

About The Position

Assist the Table Games Shift Manager in overseeing assigned Table Games shift including Sports Book Ticket Writer with assigned shift. Ensures the highest level of guest relations/service and adherence to company policies and procedures on assigned shift. Assist and do what you and your department can to create a fun, exciting entertainment experience for our guests and engaging, inclusive, supportive work environment for our team members.

Requirements

High School diploma or GED
3 years pit operations experience
Strong working knowledge of all casino table games offered at Little River Casino Resort
Knowledge of the Gaming Industry and the laws and regulations governing gaming operations
Michigan TAM certification or must obtain within 60 days of employment
At least 21 years of age
Strong organizational skills and basic computer skills with experience in word processing, databases, and spreadsheets
Strong written, verbal, and interpersonal communication skills
Guest service, interpersonal and teamwork skills necessary to maintain quality service delivery
Strong math skills with the ability to demonstrate proficiency
Accurate and detail-oriented
Strong problem-solving skills
Maintain high confidentiality
Independently manage multiple tasks in a professional manner
Ability to work independently with minimal supervision
Ability to work cooperatively with all departments
Ability to manage extensive amounts of paperwork
Ability to operate most office equipment (computer, fax, copier, etc)
Passing a pre-employment drug test excluding marijuana
Secure a gaming license from the Little River Band of Ottawa Indian Gaming Commission
Passing Resort background investigation
Successfully completing a 90-day introductory period
Individual must not have been charged or released from employment or involved in anything which could be considered a liability to the Resort, e.g. harassment, theft, violence, or integrity issues.

Nice To Haves

Experience working with a Tribally run casino and/or resort preferred
A documented and verifiable combination of education and experience may be substituted for degree requirements.

Responsibilities

Provides superior guest service and player development through personal interaction and relationship marketing.
Ensures that all table games and Sports Book team members are providing optimum service to all guests at all times.
Analyzes Player Tracking systems, evaluate patron play, and determine if comp issuance is authorized.
Deals tables games when determined by management.
Observes and analyzes the integrity of all table games activity.
Maintains table game bankroll and prepares periodic reports.
Responsible for building rapport and coordinating daily functions with support service departments.
Displays a working knowledge of all table games, house rules, counting methods and procedures covering each game.
Resolves disputes that arise in assigned area.
Remains alert to any unusual or questionable activities being displayed by any Table Games team member or gaming guest and reports any situations to the Shift Manager.
Performs guidance, to team members and instructs assigned personnel in the proper performance of their duties.
Ensures that Table Games personnel comply with internal controls, Table Games policies and procedures and Little River Casino Resort Gaming Commission rules.
Maintains working knowledge of Little River Casino Resort events, promotions, and services.
Responsible for the supervision, retaining, performance evaluations, training and disciplinary actions of team members.
Assists in processing the hiring and termination of supervised team members and obtains approval of the Department Director for hiring and terminations.
Must adhere to safety rules and regulations of Little River Casino Resort and of the department.
Ensure that all department staff operates efficiently and effectively and that department goals / objectives are met on a monthly, quarterly, and annual basis.
Actively conduct department meetings, managers meetings, and staff communication meetings.
Attend seminars, work sessions, successfully complete training, and any other meetings as assigned, scheduled, or requested and/or requested by the LRCR General Manager.
Prepare any monthly, quarterly and/or annual reports and/or updates required by the position.
Other duties as assigned.