HCVR -Table Games Dealer Experienced (Part Time/Varied Shift)

Harrah's Cherokee Casino Resort•Murphy, NC

2d•Onsite

About The Position

The Table Games Dealer deals assigned table games to provide guests with courteous, accurate service and an entertaining experience. The role maintains game productivity standards, provides gaming instructions when requested or assigned, and demonstrates strong customer service through friendly conversation, positive energy, and warm greetings and farewells. Dealers handle cash and exchange it for table chips, maintain working knowledge of certified games and applicable policies and procedures, and support game protection by observing guests and the game layout and reporting suspicious activity. They also promote Caesars Rewards, celebrate guest wins, resolve service breakdowns when possible, and refer situations requiring management attention. The role requires ethical adherence to regulatory, departmental, and company policies and values. The position reports to the Supervisor, Table Games Service and Dual Rate Supervisor, Table Games Service.

Requirements

High school diploma or GED.
For part-time employment: certificate of completion from an accredited Dealers School or equivalent.
For part-time employment: proficiency in Blackjack and at least one other major game (Craps, Roulette, Poker, or Baccarat) is preferred.
For full-time employment: proficiency in Blackjack and at least one other major game (Craps, Roulette, Poker, or Baccarat) is required.
For full-time employment: six months of live dealing experience is required.
Excellent oral and written communication skills, including the ability to communicate with coworkers, supervisors, and guests.
Strong math skills and attention to detail.
Neat, professional appearance and excellent personal hygiene.
Ability to operate in stressful situations and meet the listed physical, sensory, and environmental demands.
Ability to read, write, speak, and understand English.
Ability to work a flexible schedule, including weekends, evenings, and holidays.

Responsibilities

Deal one or more table games with courteous, accurate service while maintaining department game productivity standards.
Provide gaming instructions to guests when requested or assigned.
Deliver superior customer service, maintain a positive and enthusiastic demeanor, and initiate friendly conversations with guests.
Stay informed of daily information and greet guests warmly.
Handle money, count large sums of cash, and exchange cash for table chips.
Maintain thorough working knowledge of all casino games certified to deal and department policies and procedures, including applicable federal and regulatory requirements.
Check guest satisfaction and effectively resolve service breakdowns when they occur.
Use discretion to identify situations requiring management attention.
Protect games by maintaining visual contact with guests and the game layout and reporting suspicious activity to the immediate supervisor.
Serve as a role model and represent Harrah’s Cherokee Valley River Casino & Hotel professionally.
Promote Caesars Rewards programs and card membership, create an atmosphere of luck, and celebrate guest wins.
Provide a warm farewell and thank guests for visiting.
Adhere ethically to regulatory, departmental, and company policies and procedures, and support Caesars Entertainment’s business objectives, ethics, and values.