Table Games Dealer

Osage Casino•Bartlesville, OK

About The Position

Deals games offered at Osage Casinos, including Blackjack, Roulette, Pai Gow Poker, Craps, and newer games as implemented. The role is responsible for maximizing guest satisfaction through efficient and accurate dealing, a friendly and outgoing manner, and attentive service. The dealer maintains the security and integrity of assigned games, follows casino game procedures and regulations, and communicates effectively with guests, supervisors, and coworkers. The position requires the ability to perform essential job functions with or without reasonable accommodation. Applicants must be at least 18 years old, have six months of previous work experience, pass a pre-employment drug screening, obtain and maintain an Osage Nation Gaming license, maintain a valid driver’s license, and provide documents demonstrating eligibility to work in the United States. Osage, Native American, and Veteran preference applies to all Osage Casinos positions.

Requirements

Must be at least 18 years of age.
Six months of previous work experience.
Pass a pre-employment drug screening.
Obtain and maintain an Osage Nation Gaming license.
Maintain a valid driver’s license.
Provide documents showing eligibility to work in the United States.
Be able to perform all essential job functions with or without reasonable accommodation.
Meet the physical demands of the job, including standing or sitting for extensive periods, repetitive hand and wrist motions, lifting at least 20 pounds, and pushing, pulling, or dragging up to 50 pounds.
Meet the required vision abilities, including close, distance, color, and peripheral vision, depth perception, and ability to adjust focus.

Nice To Haves

Craps experience preferred.
Experience in the gaming, hospitality, or customer service industry preferred.

Responsibilities

Provide courteous, considerate service to internal and external guests and maintain respectful, positive communication with coworkers.
Deal assigned games efficiently and accurately while presenting a friendly and outgoing manner.
Provide guests with directions, assistance, and information to support guest satisfaction.
Deal a variety of card games consistently and accurately.
Maintain the security and integrity of assigned games.
Participate in casino promotions and create excitement for guests playing the games.
Keep tables and gaming supplies clean and functional.
Notify a supervisor of irregularities in guest play and contact the reporting senior to help resolve game disputes.
Use available resources to complete essential duties and look for opportunities to provide service.
Maintain effective working relationships with company staff, regulatory commissions, and applicable agencies to support compliance.
Meet attendance guidelines and follow regulatory, departmental, and company policies.
Perform duties in accordance with company core values, Osage Nation objectives, internal policies and procedures, applicable laws, and gaming regulations.
Follow Osage Million Dollar Elm Casino table games policies and procedures and table games rules of play.
Prepare detailed daily, weekly, and monthly operating reports when required by the reporting senior.
Stay informed about company information and communications by reviewing property bulletin boards, digital signage, and the company newsletter.
Communicate concerns and information to the supervisor, listen to supervisor communications, and raise improvement ideas through the chain of command.
Communicate and enforce game rules verbally, effectively, and politely.
Perform other related and compatible duties as assigned.